Change

About this programme

Change Delivery is the driving force behind Sky. We’re the team that delivers change, at a pace, in a complex environment. More specifically we take ideas, such as launching a new product or proposition, or changing the way our contact centres and engineers serve our customers and help them become a reality.

We work with every area of the business to bring our technology, content and customer service to millions of customers. Recent projects include the launch of Sky Glass and Sky Stream, as well as rolling out our best Sky Mobile and Sky Broadband services to more customers than ever before.

What you’ll be doing

On this two-year programme, you’ll work at pace on high-profile projects, working with senior decision makers and experts around the business. You’ll feel a huge sense of achievement delivering large scale change for the business, our people and our customers. In your first year, you will spend 6-months learning the Business Analyst (BA) role followed by 6-months learning the Project Manager (PM) role. At the end of your first year, you’ll select your preferred role (BA or PM.) In your second year, you’ll focus on further developing into your new role (BA or PM) before joining the team as a fully trained BA or PM.

What does a Business Analyst do?

Our goal as a Business Analyst in the Project Management and Analysis team is to make things brilliantly easy for our customers, advisors, engineers and operational support teams. We do this by providing business and operational change expertise to projects driven by Technology or Product teams, owning the online and advisor-led customer experience. We lead on projects looking at efficiency, customer care, compliance and supporting our colleagues, from advisors and engineers to logistics planners and retail stores.

What does a Project Manager do?

As a Project Manager within the PM and Analysis team working with our diverse portfolio, you will be leading projects at pace to deliver our biggest, highest priority changes and helping shape the future of Sky’s customer Services. You’ll be organised and structured, skilled at defining the scope and governance of projects and driving teams across our business to deliver to time, quality, and budget.

What we’re looking for

• The one essential requirement is that you have an undergraduate degree (or are about to complete one). Our programme is designed to give you all the knowledge and experience you need so it doesn’t matter what your degree is in. We’re much more interested in the passion, drive and talent you’re able to bring to the team.

• It’s vital that you have a curious mindset – if you are the sort of person that loves getting into the detail of how things work and is always wanting to know more; the business analysis role will be a great fit for you.

• You’ll be a natural collaborator. You will love bringing people together and working with them to find all the pieces of the puzzle and delivering a solution that works for everyone. You’ll be bringing some amazing products to the market, so you’ll need to have a passion for delivering excellence for our customers.

• You’ll be comfortable building and managing relationships with stakeholders at all levels and can communicate with confidence. Working with so many people across the business, this is a perfect role to build your personal brand. Overall, you will have a drive and ambition to believe in better – for yourself, your team, the business and our customers.

To be eligible for this role you are required to have the appropriate right to work in the UK by the start date of the programme. Please be aware Sky does not offer sponsorship for this programme.

Status

This graduate programme is now closed for applications for our 2024 intake. To register your interest for 2025, click below and we'll keep you updated.