I joined Sky in August 1990, in what I thought would be a stopgap temporary job. I was on a commission-only basis at the time and, to be honest, it wasn’t going too well. Then, in December 1990, I was offered a permanent role in the ASA department. I accepted willingly as I felt it was going to be something very new and innovative. Yet I didn’t know just how big Sky would go on to become.

Now I’m in the Broadband Resolutions Team, contacting customers who are experiencing problems with their broadband and doing everything I can to get them resolved. I try to deliver the best possible customer experience and demonstrate that every customer is an individual and valued by Sky.

I didn’t know just how big Sky would go on to become. The training is very comprehensive, constantly changing as there have been so many new and exciting things happening within Sky over the years.

The training is very comprehensive, constantly changing and there’s a lot to take on board. The benefits are excellent too. Especially when you take into consideration our free viewing package, broadband subscription, free phone calls with Skytalk, healthcare and everything else. It all adds up to quite a lot.

I couldn’t highlight one individual event that really defines how much I’ve enjoyed my work, as there have been so many new and exciting things happening within Sky over the years. And I’m quite happy at my age just to continue doing what I do really well and keep enjoying coming to work.” “For anyone thinking about coming here, I’d say the main reason would be the opportunity to join a market leader in a fast-moving and ever-changing technological environment.