Planning, Support and Business Improvement roles at Sky

You could be driving improvements to our customers’ billing, exploring new technologies and ways of working, or delivering, big, bold, business-defining projects. You could also be one of the professionals who plan shift rotations and staffing, coach, train or manage our people to make sure they’re the best in the business. Or even be part of a team that helps us create simple online experiences and interactive tools that deliver incredible online and digital customer service.

Whatever your background and expertise, if you want to work in a culture of continuous improvement and make a real difference to our business, one of these roles could be perfect for you.


These roles are as varied as the skills they demand, but essentially you’ll need to be customer-focused, curious and love working as part of a team. Resilient and self-motivated, you’ll see every challenge as an opportunity to show just what you can do.

So if you want to work for a market leader that gives you the opportunity to shape the direction of the business, join the people behind Sky. Click through to find out more and apply.

A Home Service role at Sky

Our Home Service team are the face of Sky. This team is made up of Home Service Engineers, who drive around the country, installing and maintaining our in-home entertainment systems. And also our Broadband Tech Experts, who make sure our customers are getting the most out of their Sky products and services.

Whichever role you join us in you’ll be part of an outstanding team who always go the extra mile for each other. Plenty of support and mentoring will be on hand during your day-to-day role, and when you’re ready to take your career to the next level, all the training you need to get there will be yours. Join us and make sure every customer receives the best Sky experience every time.


Wherever you work, you’ll need to take pride in a job well done – and that means looking out for your team-mates as well as doing the right thing for our customers. Flexible, resilient, self-motivated and technically-minded, you’ll have a real thirst for learning and you’ll see every challenge as a chance to show just what you can do.

So if you want to work for a company that gives you variety of work, freedom to develop your career and the rewards you deserve, join the people behind Sky. Click through to find out more and apply.

A Contact Centre role at Sky

Our customers love our products and services. And we strive to put them at the heart of everything we do – giving them exactly what they want and more. Combined with cutting-edge customer service technology, this personal dedication has seen us get even closer to our aim of delivering the best service in the country. Why not be a part of it?

We know it can be a challenging job. You’ll be answering calls, live chat and emails; and dealing with everything from payments and upgrades to general enquiries and technical queries. Which is why, when you join us, you’ll see that your natural enthusiasm, positivity and energy is more than matched by the support, training and development you’ll get. Last year alone, our advisors completed over 300,000 hours of training. And with opportunities to grow with Sky, who knows, this could be the first step towards a long and rewarding career.


Working in this fast-paced role, resilience is a must. Curious and tenacious, you’ll be keen to find out all about how our business works – as well as develop an in-depth knowledge about our products and services. And you won’t stop until our customers are completely satisfied.

If this sounds like you, why not look at the jobs we have below? Click through to find out more and apply.

Customer Service

From thrilling sporting spectacles to T-Rex sized blockbuster films, we bring families together with great entertainment. You play a part in that too. Whether you’re helping our customers with a billing enquiry, a technical problem or installing a new Sky Q box in their homes, you’ll always deliver service that leaves a smile. We also need specialists and support teams to keep everything running smoothly too.

Sky Careers


Sky Media

Housing our Sky Media department, this office is strategically placed right at the centre of the city making it easy for you to enjoy Manchester’s full range of restaurants, shops and boutiques.


Sky Network Services

At Sky Network Services office, the experts here make sure our programmes are beamed perfectly across the UK and Ireland.


  • Acquired The Cloud, the UK’s leading public Wi-Fi network.


  • Launched our first multi-channel package, which offered 14 basic subscription channels.


  • Launched Sky Go Extra – allowing our customers to download and watch great Sky movies, sports and entertainment whenever and wherever they want.
  • Launched Sky Movies Disney. This was the first time Disney had ever co-branded with another channel.
  • Signed David Beckham and Jessica Ennis-Hill to our team of ambassadors.