posted on 14 May

Having worked at Sky for over 13 years, Ogden tells us about his role, how he has progressed in his career and how he has been rewarded for his work…

Working in Sky's TV Products area, Ogden is a key part of the team that delivers great products and services; in particular Sky Multiscreen.Sky Multiscreen offers the ultimate flexibility to watch the TV you love in and out of the home. Having worked at Sky for over 13 years, he's a true example of living the Sky values, including being awarded for 'Doing the Right Thing'.

posted on 14 May

Sky News has launched its Catch Up TV service. Now you can watch the news stories and features you're interested in, when you want, on your big screen.

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As well as being able to access top stories, news features and analysis throughout the day, the news service will offer special programming such as Week in Review, a quick fire irreverent look back on the week’s news, chaired by Jayne Secker and featuring Sky News’ paper review favourites Andrew Pierce (Columnist and Consulting Editor – The Mail) and Kevin Maguire (Associate Editor – Daily Mirror).

The recently launched Friday night programme Entertainment Week hosted by Sky News’ Entertainment Correspondent, Lucy Cotter, will headline a Catch Up category dedicated to Showbiz. There will also be a special section focusing on the world of technology featuring the work of recently arrived Technology Correspondent, Tom Cheshire, as well as the weekly tech show, Swipe.

Additionally - and uniquely to the Sky News Catch Up TV service - customers can revisit memorable and world changing news events from the last 25 years by way of The Vault as well as specially commissioned news features and documentaries.

John Ryley, Head of Sky News, commented: “Sky News is committed to developing the ways in which customers can watch its content. Sky News on Catch Up TV offers Sky customers the chance to curate the news how they want it at a time when we are producing an increasing amount of high quality features”.

Luke Bradley-Jones, Brand Director, TV Products commented: “Sky News today joins the UK’s biggest Catch Up TV service – offering customers a great way to get their daily news and weather updates when it suits them. Customers simply connect their box to broadband and they’ll have access to Sky News shows when it suits them.”

posted on 14 May

The Sky Finance team are celebrating huge exam successes of their graduates with some world-beating performances.

Laura Cameron, and Joseph Walker, both recently sat exams for their Chartered Institute of Management Accountants (CIMA) qualifications. It's all part of their path to becoming fully qualified Chartered Accountants. Every global candidate sitting these exams has their marks compared and those coming out on top are recognised and awarded.

We're delighted to announce that Laura, Assistant Financial Analyst in the Actuals Reporting Team, came first in the world in Enterprise Strategy out of 5,518 candidates worldwide!

We caught up with them both about their exams,Laura told us, "It was such a relief to have passed my exams; being a prize-winner was not something I expected so was a nice surprise!"

Joseph Walker, Assistant Commercial Analyst in Sky Bet, was also a top scorer and came tenth in the world in Enterprise Management.

Joe told us, " I was really surprised to finish in the top 10 and pleased to pass the others as well. Just one more exam to go now…"

Chair of the Finance Graduate Scheme, El Mills, said “We have set ourselves the ambition to be the best Finance team in Britain, in order to provide the greatest support we can to the business. We want to get the best out of the best people, so this exam success is fantastic news. Congratulations Laura and Joseph.”

posted on 14 May

Working in Technology at Sky gives you the chance to bring your ideas to the table and then see them come to life.

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Around 30 of our colleagues in Technoogy took on the challenge of creating a brand new app, adding to our existing portfolio of exciting apps, all of which have been developed in-house.

It's called a Hackathon - which is a friendly race between software developers to create (or ‘hack’) the latest application for Sky. Their challenge on the day - developing a My Sky mobile app.

The teams were judged by several senior members of Technology and the Managing Director of the Customer Services Group. This is a great example of how people are encouraged to express their ideas and creativity as well as working together to see them to fruition.

posted on 14 May

The CCA Excellence Awards identify, reward and celebrate excellence at the renowned Gala Dinner where the judging panel includes professionals from all sectors and senior executives with wide-ranging experience in customer contact and customer service.

Sky Careers

Our very own Heather Duffin scooped two gongs at last week's Customer Contact Association Awards, held at the National Museum in Edinburgh to celebrate the very best people and companies from across the industry.

The judges recognised our passion to never rest for our customers, with Heather, Customer Advisor, Dunfermline picking up Agent of the Year and Overall Professional of the Year!

Heather has since been awarded a Believe in Better Award, which recognises excellene within Sky, she said the following of both her awards:

'From the nominations I’ve seen it would appear that the people I work with appreciate my efforts and for some reason think I do something worth recognising! 2013 was a big year for me as I was not only nominated for the CCA Awards as Professional of the Year: Agent but went on to win that category and as a result was awarded Overall Professional of the Year as well - a huge accomplishment for myself and for Sky. Since, I’ve been working hard to help and support other advisors to be their best and hopefully take as much pride in their work and the company we work for as I do. I don't think what I do is anything special but I am enormously grateful to everyone who has had such incredible faith in me.'

posted on 14 May

As one of their first projects, the Software Engineering grads at Sky developed an app in-house to capture data from final-year students on campus.

As part of the seven month Software Engineering Academy programme, graduates work in small groups on real Sky projects. One project completed by the most recent graduate intake has been to design and develop an iPad application to be used on-campus to register the details of candidates interested in submitting a future graduate application.

The implementation of this app has had a significant impact on the administrative resource previously used to capture this data and also improved the quality of HR reporting and ability to respond to students in a timely, efficient way further demonstrating our approach for showcasing the work of our graduates on-campus. It has been great to show the work to future applicants, showcasing the types of technology they could themselves be working on in the future.

In these 7 months, candidates initially attend a 4 week boot-camp to provide them with the core principles and software development principles. Upon completion of the boot-camp they work together in small Agile teams on real Sky projects utilising what they have learnt from the boot camp and creating products for Sky employees or our customers. Our approach is one of collaboration, encouraging graduates to learn from each other and work together to develop their ability. This development does not end after the 7 months - continued support in the form of one to one development, mentoring and master classes is on-going after the placement in the established software delivery teams where the graduates continue their training as Associate Software Engineers.

Overall, the programme is fundamental in ensuring the business achieves strategic business goals by building talent from within, creating a swell of permanent software engineers and helping to meet the demands in the Mobile, Internet, TV and Web development areas of Software Engineering at Sky.

posted on 14 May

The launch of #WatchOnSky marks the first time that a British broadcaster has worked with Twitter to create a service where users can access live TV and set recordings via their Twitter timeline.

Twitter users who see #WatchOnSky on Tweets from Sky can expand the Tweet and tap on an icon that directly links to Sky’s mobile TV service Sky Go to start watching the show. Alternatively they can tap the Sky+ ‘R’ to remotely set their Sky+HD box to record. The launch of #WatchOnSky marks the first time that a British broadcaster has created a service which lets users access live TV and set recordings via their Twitter timeline.

The new service builds on the popular Sky Go and Sky+ apps that give Sky TV customers more control of their TV viewing. The Sky+ app lets customers flick through hundreds of channels and record upcoming shows, as well as browse through thousands of hours of on demand TV and movies to download to their Sky+HD box. Sky Go lets customers watch up to 54 channels on their mobile devices – the widest selection of channels available on the move from any provider in the UK.

Luke Bradley-Jones, Brand Director, TV Products, Sky comments: “#WatchOnSky is another brilliantly simple way for our customers to find and watch the shows everyone is talking about. By simply clicking on a Tweet, customers can either instantly watch live TV or record shows for later. It’s all part of our commitment to make it even easier for our customers to discover great TV and make sure they never miss those virtual water cooler moments.”

#WatchOnSky will appear across Sky’s Twitter feeds including @SkyHD and @SkyAtlantic for key shows, sporting events and movies on Sky. The functionality was developed in-house by Sky for Twitter.

posted on 14 May

Working less than full time as a top level executive used to be something that was kept hidden or ‘under the radar’. The Power Part Time List is helping to change the conversation.

The people on the 2013 Power Part Time List are role models both in and outside their businesses; trailblazers of a truly modern way of working.And at Sky, we're proud to explore flexible working options where appropriate.

Our award-winner, Vicky, is responsible for providing advice on how competition law and economic regulation impact all parts of the Sky business. She manages a team of 17 lawyers and support staff, of whom several work part time or from home. Vicky sits on the senior leadership group at Sky and on the management team of its legal department. Since 2010, she has acted as a mentor to three colleagues and is an excellent role model for the many other professionals at Sky who work part time. After trying out different work patterns, Vicky settled on a 3.5 day week over five days, to spend more time with her sons (aged 7 and 10) while still being in the office each day.

posted on 8 Apr

Here’s where you can find out all about what our Creative Apprentices get up to; Jess Brown created this video talking all about why she chose an Apprenticeship with Sky, and what she gets up to in her role in Sky Production Services.

Jess is currently doing an apprenticeship at Sky and in this video she talks through her day-to-day life in Sky Production Services as well as why she's chosen this route as opposed to going to university. Our Apprenticeships form part of Sky Academy; a unique and ground-breaking set of initiatives that uses the power of television, creativity and sport to inspire young people, support emerging talent and help build skills and self-belief for future generations. Our Apprenticeships form part of Sky Academy; a unique and ground-breaking set of initiatives that uses the power of television, creativity and sport to inspire young people, support emerging talent and help build skills and self-belief for future generations.

posted on 8 Apr

Steven Rimell has been working together with colleagues from across Sky to give one customer a level of service he definitely wasn’t expecting… and help out a family in need.

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We caught up with Steven to find out how he is playing his part in offering the best service in the country…

“I was booked in for a service call at Mr Dodd’s home as some of their Sky channels were ‘missing’. The first thing I noticed was that the family had an old Grundig box, which they had installed in 2001.

"We got talking, as you do with your customers, and Mr Dodd asked me if he needed to subscribe to the HD pack to get the Sky Sports F1 channel, as his son loved F1 but they couldn’t afford Sky Sports. He also mentioned Multiscreen as his son enjoyed Disney and Sky’s other children’s channels, but was spending more and more time in his bedroom and, like some of our customers, the cost was just a step too far for them.

"Mr Dodd introduced me to his son, Ryan, and immediately I could tell he wasn’t well. He shared with me that Ryan had recently been diagnosed with Leukaemia, and that’s when the whole story unfolded.

"Mrs Dodd had had to give up her job to care for Ryan, and Mr Dodd is on leave with reduced pay as they have to go to Alder Hey Hospital three times a week for Ryan’s treatment. The local community had organised fund raising events and managed to raise some money to help out over Christmas and pay for travelling expenses to hospital.

"I think anyone with the slightest hint of compassion would have left there thinking that had to do something. And now it was my turn to help. I posted my story on our internal social network, Chatter, and within 48 hours it had 447 likes and 216 comments. More importantly, the offers of support from people across Sky were overwhelming.

"We’ve managed to get Mr Dodd on the ‘£25 for 25 months’ offer, with free Multiroom for a year and a new 2TB box – plus some F1 goodies for Ryan. It’s a few small things for Sky, but it will mean so much to a fantastic family with an inspirational little boy.”

Steven has since been back out to see Mr Dodd and his family to install their new box and relocate their existing box to Ryan’s bedroom.

Mr Dodd said, “It's not every day a big company take the time to do something this special for one of their customers and we are so grateful. You have made our lives, and especially Ryan's, that little bit better. Thank you."