Work Experience in Technology (Osterley)
- Duration: One week
- Start date: 12th February 2018
- Requirements: You must be 16 or over, with a keen interest in technology.
- Location: Osterley, West London
At Sky, we've been making entertainment better for over 25 years. And delivering Sky’s mix of TV that people love, pioneering technology and award-winning services is a genuine team effort. This is an opportunity to discover how technology is critical to the delivery of Sky's TV and communications services.
Expenses: We’ll pay £15 a day towards your travel and expenses.
Work Experience in Internal Communications
- Duration: One week
- Requirements: You must be aged 18 or over, have 5 GCSEs grades A-C (including English and Maths) and an interest in PR, communications and current affairs.
- Location: Livingston, Scotland
In Sky’s Corporate Affairs team, we’re passionate advocates of what Sky has to offer its customers, staff and the wider community and we want to shout about it. Put simply, it’s our job is to protect and enhance Sky’s corporate reputation across a range of audiences and our Internal Communications team play a core role.
Our UK and ROI Internal Communications team are right at the heart of our business, supporting communications Sky wide with teams in London, Ireland and Scotland. We’re a great team passionate about telling compelling stories – helping our people understand and feel part of our initiatives & ideas so they can in turn be advocates of our brand and feel excited for our future.
This opportunity would be with our team based in Livingston who play a crucial role in providing communications support for our Customer Service Group (our customer facing employees and leadership team). Our role is to work with stakeholders to advise, create and develop strategies and messaging, co-ordinate communication plans; inspire behaviour change, and track our audience’s understanding, awareness and engagement with the business. And we’re always on the look-out for opportunities to sync up operational and corporate messages - making sure that communications are tailored and delivered in the right way for our audience. That means our networks are wide and our relationships are strong.
So if you’re a people person, with great written skills, an eye for detail and a creative flair – this is a great opportunity and we’d love to hear from you.
To apply attach your CV, a covering letter and answer application questions explaining why you’d like work experience in the Internal Communications team at Sky.
You must be aged 18 or over, have 5 GCSEs grades A-C (including English and Maths) and an interest in PR, communications and current affairs.
All our opportunities are unwaged but we pay £15 a day expenses which you can claim after you’ve completed your week.
If you’ve got any questions then get in touch either at firstname.lastname@example.org or @EarlyCareersSky
Gillian, Senior Business Analyst talks to us about work-life balance
Name: Gillian Rae
Job title: Senior Business Analyst
What area of Sky do you work in? Change Team
What’s your career journey been like up until now? After finishing a degree in Biochemistry, I wanted a change of direction. I temped as the post girl at the Yellow Pages and seven years later left as a Senior Business Analyst having had the opportunity to be an Operational Line Manager, a Project Assistant and then a Business Analyst.
What does a typical day working here look like for you? There’s no typical day, which is one reason I love my job. Our department works on big projects like launching Sky Q and Sky Mobile and also smaller changes. One day I may be pouring over reports and other sources of information to analyse the current situation and identify ways to improve. Another day I may be facilitating a workshop for various people from around the business to problem solve an issue and find a way to make things better for our customers. I might spend time creating pictures to show what our customers will experience. Another day I may be working with technical teams on the business requirements for the internal systems.
How have you made a difference in your role? I hope I’ve helped people in the business and customers get the change they require and prepared them well to receive the change. I enjoy introducing new or different ways of doing analysis to keep things fresh.
What’s been your proudest moment since working here? My proudest moments have been when I’ve been on the contact centre floor as my latest project goes live. When we bought O2’s broadband and talk customers I was there in the beginning working out what support customers would need in the contact centre. From designing teams to mapping out the processes and customer experience I got involved in it all. On go-live day I was there to see the very first O2 customer call received by the excellent team in Newcastle and it was amazing to see all the requirements and processes we had created working!
What’s the most enjoyable thing about your job? The best thing about my job is the people I work with. I’m surrounded by enthusiastic, talented people. I learn loads from those I work with and have a laugh at the same time. I don’t think you can get a better combination.
Describe your work/life balance? I work Monday – Wednesday with a late start and finish on Wednesday to allow me to drop my two daughters at nursery. It’s an ideal balance for me while my children are so young. I can work from home occasionally and so, when needed, I can log in at night or on my days off to meet a deadline. And on the flipside if I need to take my children to an appointment or leave early to go to a parent’s night it’s never a problem. Having the flexibility to work part-time and be there for important events means a lot to me and the company has been great in facilitating this.
What advice would you give to others trying to develop their career? Do more than is asked of you and exceed expectations. Get noticed! Working here encourages you to push yourself and build on your skills and talents. If you can showcase what you’re capable of then opportunity will come your way.
An interesting fact/something no one else knows about you? I had a genuine marriage proposal from a Masai tribe. The tribe were going to line up all their eligible young men so that I could choose which one I wanted (very tempting – they were very fit and athletic!). They promised a hut with a tin roof and a motorbike (both very extravagant in the area I was based). And my Dad would have been given a very good selection of cows. It was a generous offer but I returned to Scotland and married a fellow Glasgwegian instead.
Rachel's proud of her trans cousin, we hear her story
I knew that something was not quite right as my gorgeous cousin had not had a romantic relationship for as long as I can remember.
We never heard him talk of girlfriends or boyfriends and we had stopped asking. One Christmas day, I could tell he was trying to pluck up the courage to tell me something…. I have to admit I wasn’t expecting him to tell me he was transgender, liked to dress as a woman and liked to be called Sophie. Then it made sense and we had a big hug and chat.
It was surprising to me that “Sophie” had never left the house. So a few weeks later I went over to meet Sophie in the comfort of her own home; she looked amazing with a figure to die for. That night I learnt that my cousin wanted to become a woman and change gender. We bonded on a whole new level and arranged for Sophie’s first outing. We got dolled up together and went to my local pub (a very accepting and relaxed place). We all had a great time. We started to do it fairly regularly and in December 2016 we went to MAC at Selfridges for a makeover. Sophie learnt great tips and her make-up is even better now, giving her more confidence.
At this point, it was still just Sophie’s mum, my husband and me in the family that had met Sophie. We introduced Sophie to my children, and while my son, 5, laughed and was totally accepting of Auntie Sophie, my daughter, 6 at the time, was horrified and ran away. Over the coming months we chatted and it turned out my daughter just didn't want to lose her Uncle. I explained Sophie was still the same amazing person and now they are as thick as thieves and you can find them in a corner doing their nails! Everyone in the family has now met Sophie and accepted her for the way she is and offer lots of love and support.
Sadly not everyone is as accepting and sometimes, when we are out, people's reactions can be shocking and upsetting; that said there are lots of very lovely, accepting people too. So far, we've been lucky but I know that there will be a few incidents in the near future that will really shake Sophie. Hence I want to help spread the word, educate and assist with people's understanding that we should all be who we want to be.
Sophie is only at the beginning of her transition, she has lived as a woman now for four months and looking to start hormone treatment in August 2018.
I am so very proud of my trans cousin who is going through so much. It is a very, very difficult time for her. It is also a very difficult time for her mother, who is losing a son, yet gaining a daughter. At the end of the day, all we want is for my cousin to be happy. Sophie is so much more dynamic and outgoing than ever before and it just shows that we need to be comfortable in ourselves and who we really are to get the most out of life.
So together, let’s just be.
“What surprised me most about the role was the freedom to be myself and be creative”
Name: Philip Smith
Job title: Team Manager
What area of Sky do you work in and what do you do on a daily basis? I work within the Home Service department supporting our fantastic Engineer’s provide a world class service for our customers.
How did you get into your role? I joined as an Engineer and progressed into a Team Coach position and then onto being a Team Manager.
How have you made a difference in your role / what’s been your proudest moment working here? I feel I’ve been able to make a difference in my role. My proudest moment was winning the first ever team SHINE award within Home Service for our team’s support of local charities, I was so proud of my team.
What surprised you most about your role? What surprised me most about the role was the freedom to be myself and be creative. We all have the opportunity to come up with new ideas or solutions for delivering world class service for our customers.
Describe your work/life balance: Brilliant, some days can be challenging but I’m able to manage my work/life balance well.
Have you had the opportunity to progress? What advice would you give to others trying to develop their career? Yes, I joined as an Engineer and I’m now a Team Manager. My advice would be to be yourself, committed and hardworking. I’d also say to stay true to your values and be honest when challenged.
Your top application tip for people applying now: Research the company, products and the role you’re applying for. It’s also worth considering how you’ll be able to support our vision. We all work as part of a team and this is one of our core values so be prepared to join in and have fun!
An interesting fact no one else knows about you: My son played at the Royal Albert Hall, a proud moment for me.
Commercial Graduate Programme
- Duration: 2 years
- Requirements: Undergraduate degree in any discipline.
- Location: Osterley, West London
We’re part of Europe’s leading entertainment and communications business. With over 22 million customers across five countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us as a Commercial Graduate and be part of the team that continually delivers brilliant results, the right way.
So what kind of things can you expect to get involved in? Everything – with end-to-end commercial exposure starting with identification of new market opportunities and products to launch, through to determining the quarterly and annual commercial plans and managing sales and churn performance. Over the course of the programme, you’ll gain exposure to every aspect of Commercial Strategy and Planning.
As a valued employee of Sky, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. Plus, there’s a great range of other benefits to fit around your needs too.
Your key responsibilities
During the two-years you’ll complete four 6-month rotations, which include core elements of commercial strategy and trading performance management with further opportunities to explore other commercial disciplines through 1-2 optional placements. At the end of this program, we’d expect to fast track you to a manager role in one of these business areas.
Commercial Strategy and Planning: Working with our Commercial team on one of our key products – Broadband, TV, Sports, Cinema or Mobile you’ll: review and analyse the stats, as well as understand our strategy, to make sure targets are met across both new sales and existing customers. At the same time, you'll gain a firm understanding of the external marketplace and Sky’s position in it.Trading Performance: Working with our Trading Performance teams, you’ll make decisions on a daily basis about pricing, promotions, and sales channel performance, to help improve sales and retention.
Propositional Development: Part of our Propositions team, you’ll look to apply your strategic thinking and customer insights to help determine the new products and services we should launch.Media Planning: Part of our Media Planning team, you’ll apply your strategic knowledge and work with creative agencies to decide where Sky spends their money in ‘Above the line’ and ‘Below the line’ communications.Your skills
- You’ll need to hold or be on track to achieve an undergraduate degree in any area.
- Work collaboratively with a range of individuals and teams to get things done, juggle priorities and manage deadlines.
- A confident communicator with an analytical mind and great attention to detail.
- Able to demonstrate your passion for Sky and driving improvements to performance.
Want to be part of the commercial strategy for Europe’s leading entertainment company? Then apply today: Due to the fast-paced nature of Sky's businesses; our vacancy close dates may be subject to change – at present the closing date for applications is Friday 26th January 2018.
Happy to talk flexible working It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.
“I’ve got a great support network who give me opportunities to learn and develop. They encourage, support and praise me, which is amazing”
Name: Adam Crennell
Job title: Home Service Engineer
What area of Sky do you work in and what do you do on a daily basis? As an Engineer my role involves visiting our customer's homes, installing and servicing SkyQ and Sky+HD. I’m also a forum representative for the region that I work in (Edinburgh to Sunderland). The forum is an opportunity for representatives of each region to speak with the leadership team, on behalf of our region, about making this a great place to work.
How did you get into your role? Before becoming an Engineer (8 years ago) I was a Bricklayer. When work dried up as a Bricklayer during the summer of 2008 I changed careers and haven’t looked back. Within my role as an Engineer I had the privilege of being elected as a forum representative by my colleagues.
How have you made a difference in your role / what’s been your proudest moment working here? My proudest moment was becoming a forum representative. Being a forum representative has allowed me to influence decisions within the Home Service department. I’ve also been given the chance to work with our technical services team to help develop, trial and test new equipment before they are rolled out.
What surprised you most about your role? How much I’d enjoy visiting our customer’s homes. I love chatting to each and every one of them, they all have different experiences and great stories to tell!
Describe your work/life balance: I have great managers who have given me opportunities to flourish and take time away from work for personal commitments.
Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I’ve got a great support network who give me opportunities to learn and develop. They encourage, support and praise me, which is amazing. My biggest advice would be, be yourself and don't be afraid to approach someone and say hi.
Your top application tip for people applying now: Be truthful, honest and true to yourself - you can be yourself here.
An interesting fact no one else knows about you: We had recent roadshow in the Home Service department and whilst on stage doing a presentation apparently I said “bits and pieces” loads and loads, so now I’m known as Adam “bits and pieces” by my colleagues.
“I’ve been encouraged by colleagues and managers to aim for the best in my role, even when I haven't had the confidence to do so”
Name: James Heathcote
Job title: Field Engineer
What area of sky do you work in and what do you do on a daily basis? I work within the Home Service department as a Field Engineer, my role involves visiting our customer's homes, installing and servicing Sky TV.
How did you get into your role? I was made redundant about 9 years ago from my previous job in a printing company. I was looking for something different and started working for a company called AVC installing Sky products, I was then offered the role with here directly.
How have you made a difference in your role/ what's been your proudest moment working here? Over the years I feel that the team has grown closer together, partly because of the support I’ve given to my team mates.
What surprised you most about your role? How much support I receive from my manager and team.
Describe your work/life balance. My job can be quite flexible, I sometimes have days off in the week which enables me to take and collect my children from school.
Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I’ve been encouraged by colleagues and managers to aim for the best in my role, even when I haven't had the confidence to do so. My recommendation would be to always work to the best of your ability and have confidence in yourself.
Your top application tip for people applying now. Just be yourself and if you’re a team player that’s a plus, you’ll do well.
An interesting fact that no one else knows about you. I’ve run two marathons!
Together, we can take the message of Rainbow Laces to sports fans and show the benefits of inclusion.
We hear from Steve Smith, Director of Content and Production, Sky Sports as #RainbowLaces week kicks off today.
While watching Sky Sports for the next ten days, and when browsing our social accounts and website, you’ll notice a little extra colour around the edges. We’re introducing rainbow strips and special idents to again mark our support for the Rainbow Laces campaign’s annual November activation.It’s an occasion in the calendar where we can join with governing bodies, clubs and other organisations to show a united front against discrimination and help ‘make sport everyone’s game’.
The focus of Rainbow Laces is inclusion in sport for people who are lesbian, gay, bisexual or transgender. In the UK, that’s an estimated 7% of the population - around 4.5m people - and Sky Sports is able to reach many more individuals globally through our output.
Although there’s been significant progress since the Rainbow Laces campaign began in 2013, there are still substantial barriers which often make LGBT people feel unwelcome and uncomfortable whether playing, watching or working in sport.
ICM research conducted for Stonewall, the charity that runs the campaign, found that 72% of football fans had heard homophobic abuse while watching live sport in the last six years.
Stigmas still stop many gay and bi men from feeling able to be themselves in sport, while old stereotypes can discourage women and girls from playing certain sports. When you’re trans, just participating in sport can be a hugely daunting prospect.
We are putting even more weight behind our support for Rainbow Laces this year to tackle the issues surrounding anti-LGBT language and behaviour. As a leading sports broadcaster with millions of customers and a digital reach of more than 30 million people a month, we can take the message of Rainbow Laces to sports fans and show the benefits of inclusion.
A year ago, when Sky Sports joined TeamPride – a group of businesses and organisations that support Rainbow Laces – I wrote of our long-term commitment to tackling the issue of homophobia in sport. This month’s activity, which also includes a new series of ‘My Icon’ films as well as detailed coverage on Sky Sports News, is an important part of that pledge.
But of course, Rainbow Laces isn’t just for November. We’re engaging our audiences on equality and diversity all year round with the target of ensuring no one feels left on the sidelines.