posted on 27 Aug

"You may be a graduate, but you’re expected to do so much more and that’s a great challenge to rise to. I don’t feel like ‘the graduate’ – I’m given the same amount of work and the same responsibilities as everyone else" - find out more about Coralie's life at Sky here.

Sky Careers

Coralie – Corporate Affairs

Life prior to Sky

I grew up right next to the Port of Felixstowe and my parents both work there. Pretty much my entire family live in the same town and I love going back to see them. But I really wanted to get out of Felixstowe and find my own way. Working at Sky is the complete opposite of what my parents do!

What brought you to Sky

I applied for the Corporate Affairs Graduate scheme as it affords you the opportunity to rotate through so many other areas – I wanted to try different things. I arrived at Sky primarily with an interest in politics; from a young age I loved the debates and discussions. So while my final rotation on the Graduate Scheme is in Public Affairs and Policy, I’ve developed so many other interests by rotating.  I’ve gained an insight in to Internal Communications, and my job now in PR. Currently I work across all of Sky’s products and services sharing the great things we do with journalists, It’s become a real passion of mine. 

Highlights and proud moments

During my first few months here I was involved in organising a screening in the Sky Canteen for Dracula – we even brought in props from the actual set -- and we achieved one of the biggest staff turnouts we’ve ever had. So that was a highlight; right there at the beginning I was trusted to perform at that level. It wasa proud moment for me because I think I’d been here only two months at that point, and the amount of organisation that had gone in to it shows how much is achievable here on the Graduate Scheme. You wouldn’t expect to do that in your first two months let alone your first year at any other company.

You may be a graduate, but you’re expected to do so much more and that’s a great challenge to rise to. I don’t feel like ‘the graduate’ – I’m given the same amount of work and the same responsibilities as everyone else.

Before I started, I was worried that I wouldn’t be given enough responsibility. And I think in previous internships, I’ve been seen as the intern and given the administrative tasks. But it’s completely the opposite at Sky. I came here and was put straight to work.

Going to the Game of Thrones Series 4 premiere at Guildhall was also a very big highlight. That’s the best thing about working at Sky is that you get to be involved in all the exciting things that happen.

I’ve never been twiddling my thumbs here. Not even for a moment. And you have friends outside who’ve had horrible days at work, but every day at Sky in Corporate Affairs is different, fast-paced and exciting. You never know what’s going to happen. Something’s always changing, or something is about to launch.

How Sky differs from my university experience

It’s completely different. On a degree, you’re achieving for yourself, but here everything you do has an impact on others. You don’t want to let yourself down, and you down want to let your team down.

You also feel like you’re personally developing here. I’ve been involved in a lot of other activities outside my main work, like the Sky News Legal course and Development courses.  I was recently on a Building Effective Relationships course, and we learnt how to communicate and negotiate and I’m attending an Influencing People course later this year that I’m looking forward to.

 

 

 

posted on 27 Aug

We caught up with Emily about her involvement in the launch of Sky Academy in November 2013

Sky Careers

Sky Academy – Emily (Programme Management Graduate)

After a couple of months of joining Sky and settling into my graduate role, I received an email, asking for volunteers to help out with the Sky Academy Launch Event as part of Sky’s Bigger Picture initiative…. What’s this I thought?

 Naturally intrigued and curious I replied confirming my interest and within couple of weeks I received my invite. Despite the plea for secrecy… the words David Beckham…naturally produced a short gasp from my mouth and of course it wasn’t long before my manger sitting next to me found out why.

Once the initial excitement over celebrity appearances died down, with Jessica Ennis-Hill, Bradley Wiggins and Chris Hoy joining Beckham on the day, I started to understand and appreciate why such celebrated figures were attending this event.

Sky Academy means that now bigger picture initiatives such as Sky sports Living for Sports, Scholarship schemes, Skills studios as well as Starting Out come together under one Sky Academy umbrella.  As a graduate myself it is great to be part of this alongside the rest of the Starting Out areas of Apprentices, Placements and Work Experience.

Ultimately Sky Academy aims to use Sky’s leading position in terms of sport, media and technology to inspire a younger generation and in doing so create 1 million opportunities for young people to build their skills and self-belief.

The chance to be part of this, was something that really excited me, given it’s a particularly unique and special idea to Sky. The day itself was a great experience, walking into a room full of famous faces was one thing, (including a quick hello to Mr Beckham) but as a volunteer I was able to chat many different senior employers, including execs in a relatively informal set up, the day was also attended to by various external stakeholders including local MPs and schools all of whom were blown away by what Sky was offering through the Academy.

Since the launch of Sky Academy I have been able to continue my work with the Bigger Picture team in the form of a working group to discuss ideas for upcoming Sky academy initiatives. As a result I was even invited to present to an Exec steering group, which included Jeremy Darroch- a nervy experience to say the least but a successful one too!

As a graduate, coming to Sky it can be overwhelming given the size of the organisation and everything that Sky is doing. For me having the opportunity to work with the Bigger Picture team gave me a valuable insight into other activities that Sky is up to and things that I had previously not really known much about.  As a new Graduate or Apprentice coming to Sky I would definitely recommend getting involved with as many different opportunities that may come up, there are so many different things that Sky offer, and you never know who you might meet!

 

posted on 26 Aug

As part of their development, our graduate Laura got a chance to pull on a Sky t-shirt and spend a day on our Retail stands.

As part of the on-going development on my graduate programme, I was given the opportunity to spend a day with an SRS (Sky Retail Stores) team at Bluewater Shopping centre in Kent.

My day began meeting with Jon Mills, SRS Field Ops Controller. He took me through an introduction of the Retail group, and their unique vision. I then spent the afternoon on the stand with the SRS team, approaching and speaking to customers.

Historically SRS were an outsourced team, however not any more. They were brought in-house five years ago to ensure greater consistency of brand delivery and a “One Team” focus.

I was surprised by how many customers actually approached the stand, to ask for help with their services, upgrades or getting help setting up Sky Go by bringing in their iPad. There are even “regulars” who visit the stand and talk to advisors about everything Sky. It’s great that Sky is able to be part of so many communities by having such a visual presence in over 385 shopping centres.

Some stores (including the one that I visited) now have “Technical Advisors” who are purely responsible for helping customers with their services, and do not get involved with any sales activity, showing a real shift in focus to service as well as sales.

The main thing that I took away from the day is how large and impactful SRS is as a sales channel. Working in the Change team it was great for me to see first-hand the work the team do and I really enjoyed getting out there and interacting with our customers – something I didn’t imagine I’d get to do when I joined the Programme Management graduate role. It was a very enjoyable and insightful day, one that I’d recommend to anybody who gets the opportunity to attend.

posted on 21 Aug

Priyanga is part of our award-winning Software Engineering Academy, having been with us for just over a year, we spoke to him to find out what he loves about working at Sky.

Sky Careers

What programme are you on?

I'm in the Software Engineering Academy

What’s the best thing about working at Sky?

The people and the culture

Describe your role in one word

Fun!

What’s your favourite Sky show?

Game of Thrones

What were you doing before working at Sky?

Studying at university.

What do you do at Sky?

I’m a Software Developer working on the Sky Online Shop.

What’s the best thing about your job?

It’s very flexible, fun with millions of people see/use the work I do.

What surprised you most about working at Sky?

The working culture of Sky.

Tell us one interesting fact about yourself

I raised £1000 by getting a tattoo of my university crest when I climbed Kilimanjaro for charity.

posted on 21 Aug

Proactive Home Installation Engineer Paul, wants you to be able to get the best out of your Sky experience, so he created a series of videos giving you handy how-to tips.

Enterprising Home Engineer Paul has come up with a series of videos to help customers get even more out of their Sky experience. The videos were thought up when Paul was out on home visits. He loved giving his customers great service showing them the whole range of Sky for connected households. But when he visited customers who hadn't had their broadband activated, he couldn't demonstrate this. So, he came up with a way of being back in their home at the touch of a button, and created a whole range of "how to" videos, now available on Sky.com, Help & Support, MySky and the Sky YouTube.
posted on 19 Aug

Aaron, one of our brilliant technology grads, loves being at the cutting-edge of broadcast technology - find out more about Aaron below...

Sky Careers

What programme are you on?

Technology Graduate Scheme

What’s the best thing about working at Sky?

The people

Describe your role in one word

Cutting-edge

What’s your favourite Sky show?

True Detective

What were you doing before working at Sky?

Freelancing for BBC technology.

What do you do at Sky?

I’m a Research Engineer - AV research team in cross-product strategy

What’s the best thing about your job?

Being at the cutting edge of broadcast technology.

What surprised you most about working at Sky?

The size of the company and the variety of teams and business areas.

Tell us one interesting fact about yourself

I ride a motorbike to work every day - sun or snow!

posted on 14 Aug

We caught up with Abby, one of last year's Programme Management graduates to see how she got on during her first day at Sky

Sky Careers

After receiving my confirmation that I was successful in the Programme Management Graduate role, the excitement started to build for my first day in a REAL job.

A month or so before the big day I was contacted by the Starting Out team to confirm that my first week in the job would be based in their West London headquarters in Centralised Graduate Induction to Sky. This was great news, finally starting my job after a long last year of University, a trip to London and the bonus of travelling the day before to miss any red eye flights, I couldn’t wait.

The time finally came and after travelling to London and getting to the hotel successfully, I was ready to start. In the morning, all the grads that had travelled to London gathered in the hotel reception, waiting for taxis to take us to the Osterley campus. Once we arrived, I couldn’t believe the size of the Sky, but after checking a few buildings, we managed to find the reception and received our security badges.

Once we were all set, there were around 90 grads gathered in a room to begin our induction. My nerves were building, but I didn’t have to worry, 10 minutes later there was a relaxed and friendly atmosphere as everyone was settled, chatting to all the other grads and finding out about their programmes.

The day consisted of meeting a variety of highly influential people in Sky and one of our first presentations was from the Chief Executive Jeremy Darroch. It was amazing to see how people believe in Sky and to learn about the Sky culture, his enthusiasm was inspiring and really made me excited to be working for Sky. The day continued at this very senior level as we met people including Tom Scott, Customer Service Director,  Stuart Murphy the Director of Programmes and Deborah Baker the Director of People. At this initial stage I didn’t fully appreciate the position of these presenters and their influence within Sky, but now looking back on this I couldn’t think of a better way to be welcomed into the world of Sky. It was clearly evident that everyone really believed in the company and wanted to achieve the very best for both our customer and the people working in the organisation.

The rest of the day involved exercises amongst the new grads and meeting current graduates at Sky. This was a great opportunity to meet everyone and develop contacts from different areas of the business – which looking back has definitely come in handy throughout my time here.

By the end of the first day, I was so excited to be working for Sky, the friendly atmosphere, focus on the graduates and the desire to provide the best for the customer is inspiring. I can truly say that Sky has lived up to what was discussed on that day and my journey on the graduate programme since has exceeded my expectations. 

posted on 14 Aug

Laura loves working at Sky because it's varied and unpredictable, read more to find out what else she loves about working here...

Sky Careers

What programme are you on?

Programme Management in the Change and Service Experience team

What’s the best thing about working at Sky?

The people

Describe your role in one word

Fast-Paced

What’s your favourite Sky show?

Game of Thrones

What were you doing before working at Sky?

Northumbria University studying international business management. Then I worked in B2B sales for a magazine.

What do you do at Sky?

A mixture of business analysis and project management, working with departments all over Sky to deliver change.

What’s the best thing about your job?

It's varied and unpredictable.

What surprised you most about working at Sky?

Being given responsibility from day one.

Tell us one interesting fact about yourself

I have three ankles per foot, I made it to the top of Mount Kilimanjaro!

posted on 13 Aug

Last week Tufan, a Delivery Manager, spoke to us about his involvement in software development at Sky and working with Agile principles.

Sky Careers

When I joined Sky in 2005 it was about the same time that we were starting to embrace Agile software development. Traditionally, software was mainly created using the Waterfall working method. This technique would see software flowing downwards through concept, analysis, development and testing before being released to customers. Although it was widely recognised in the industry, it was slow to deliver and there was little collaboration between analysts, developers or testers. The pace of innovation was increasing much like it is today. And it was clear that Sky was outgrowing the waterfall principles.

New and old projects were converted to Agile which is based on the idea that software is developed through collaboration between self-organising and cross-functional teams. It also encourages software to be released as quickly and regularly as possible. Converting to Agile wasn’t easy. It involved significant changes to attitudes and mind-sets and the removal of well-known processes. I was personally involved in introducing Agile into Broadcast Services’ Air Time Sales Team and over the years have worked with many Agile groups.

I now oversee five Agile teams in NOW TV and each one of them works in a different way, releasing software at different intervals using a variety of tools or processes. What brings them together though is that every Agile team has a collaborative approach and an openness to try new things; attempting to learn what works, what doesn’t and then improve.

The hardest balancing act however has been with Agile’s fourth principal - “Responding to change over following a plan.” The business often gives us a fixed deadline which requires a plan to deliver, but at the same time we have to be adaptable to the organisation’s changing requirements. We’ve found that the only way to achieve this has been to build a simplified version of a product, with only the minimum set of features that a customer would expect. This helps us to bring the product to market much quicker. Once the product is launched we would then periodically add new features to it. Structuring projects this way has allowed us to hit our target dates and still adapt to change.

The speed of change at Sky can be relentless, but we’re always positive and challenged. As you might have seen last week, developing the Xbox One NOW TV application was not only a technically complex project, but we were also under a lot of time pressure. So, we routinely held “Retrospective” meetings to review our wins and losses and got together to decide on our next steps before the following meeting.

Now, thanks to Agile techniques our software is better than it’s ever been and we’re always trying to improve. What’s great is that the very principal of developing software in this way means that we can always be more agile. So as we start work on the next platforms for NOW TV we’ll continue to learn from our past experiences, collaborate and deliver as quickly as possible.

 
posted on 12 Aug

Keira loves seeing her work on TV, especially during the advert breaks on her favourite show, Game of Thrones

Sky Careers

What programme are you on?

I’m a Fast Forward Intern in Sky Creative.

What’s the best thing about working at Sky?

The people!

Describe your role in one word

Chameleon

What’s your favourite Sky show?

Game of Thrones

What were you doing before working at Sky?

Studying my A levels and applying for university courses.

What do you do at Sky?

I create promos for the Sky Movies channels and Sky Store.

What’s the best thing about your job?

Seeing all promos on TV at home or when I'm out and about.

What surprised you most about working at Sky?

The size of it and the amount of work that goes into all the promos!

 

 

 

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