posted on 19 Aug

Aaron, one of our brilliant technology grads, loves being at the cutting-edge of broadcast technology - find out more about Aaron below...

Sky Careers

What programme are you on?

Technology Graduate Scheme

What’s the best thing about working at Sky?

The people

Describe your role in one word

Cutting-edge

What’s your favourite Sky show?

True Detective

What were you doing before working at Sky?

Freelancing for BBC technology.

What do you do at Sky?

I’m a Research Engineer - AV research team in cross-product strategy

What’s the best thing about your job?

Being at the cutting edge of broadcast technology.

What surprised you most about working at Sky?

The size of the company and the variety of teams and business areas.

Tell us one interesting fact about yourself

I ride a motorbike to work every day - sun or snow!

posted on 14 Aug

We caught up with Abby, one of last year's Programme Management graduates to see how she got on during her first day at Sky

Sky Careers

After receiving my confirmation that I was successful in the Programme Management Graduate role, the excitement started to build for my first day in a REAL job.

A month or so before the big day I was contacted by the Starting Out team to confirm that my first week in the job would be based in their West London headquarters in Centralised Graduate Induction to Sky. This was great news, finally starting my job after a long last year of University, a trip to London and the bonus of travelling the day before to miss any red eye flights, I couldn’t wait.

The time finally came and after travelling to London and getting to the hotel successfully, I was ready to start. In the morning, all the grads that had travelled to London gathered in the hotel reception, waiting for taxis to take us to the Osterley campus. Once we arrived, I couldn’t believe the size of the Sky, but after checking a few buildings, we managed to find the reception and received our security badges.

Once we were all set, there were around 90 grads gathered in a room to begin our induction. My nerves were building, but I didn’t have to worry, 10 minutes later there was a relaxed and friendly atmosphere as everyone was settled, chatting to all the other grads and finding out about their programmes.

The day consisted of meeting a variety of highly influential people in Sky and one of our first presentations was from the Chief Executive Jeremy Darroch. It was amazing to see how people believe in Sky and to learn about the Sky culture, his enthusiasm was inspiring and really made me excited to be working for Sky. The day continued at this very senior level as we met people including Tom Scott, Customer Service Director,  Stuart Murphy the Director of Programmes and Deborah Baker the Director of People. At this initial stage I didn’t fully appreciate the position of these presenters and their influence within Sky, but now looking back on this I couldn’t think of a better way to be welcomed into the world of Sky. It was clearly evident that everyone really believed in the company and wanted to achieve the very best for both our customer and the people working in the organisation.

The rest of the day involved exercises amongst the new grads and meeting current graduates at Sky. This was a great opportunity to meet everyone and develop contacts from different areas of the business – which looking back has definitely come in handy throughout my time here.

By the end of the first day, I was so excited to be working for Sky, the friendly atmosphere, focus on the graduates and the desire to provide the best for the customer is inspiring. I can truly say that Sky has lived up to what was discussed on that day and my journey on the graduate programme since has exceeded my expectations. 

posted on 14 Aug

Laura loves working at Sky because it's varied and unpredictable, read more to find out what else she loves about working here...

Sky Careers

What programme are you on?

Programme Management in the Change and Service Experience team

What’s the best thing about working at Sky?

The people

Describe your role in one word

Fast-Paced

What’s your favourite Sky show?

Game of Thrones

What were you doing before working at Sky?

Northumbria University studying international business management. Then I worked in B2B sales for a magazine.

What do you do at Sky?

A mixture of business analysis and project management, working with departments all over Sky to deliver change.

What’s the best thing about your job?

It's varied and unpredictable.

What surprised you most about working at Sky?

Being given responsibility from day one.

Tell us one interesting fact about yourself

I have three ankles per foot, I made it to the top of Mount Kilimanjaro!

posted on 13 Aug

Last week Tufan, a Delivery Manager, spoke to us about his involvement in software development at Sky and working with Agile principles.

Sky Careers

When I joined Sky in 2005 it was about the same time that we were starting to embrace Agile software development. Traditionally, software was mainly created using the Waterfall working method. This technique would see software flowing downwards through concept, analysis, development and testing before being released to customers. Although it was widely recognised in the industry, it was slow to deliver and there was little collaboration between analysts, developers or testers. The pace of innovation was increasing much like it is today. And it was clear that Sky was outgrowing the waterfall principles.

New and old projects were converted to Agile which is based on the idea that software is developed through collaboration between self-organising and cross-functional teams. It also encourages software to be released as quickly and regularly as possible. Converting to Agile wasn’t easy. It involved significant changes to attitudes and mind-sets and the removal of well-known processes. I was personally involved in introducing Agile into Broadcast Services’ Air Time Sales Team and over the years have worked with many Agile groups.

I now oversee five Agile teams in NOW TV and each one of them works in a different way, releasing software at different intervals using a variety of tools or processes. What brings them together though is that every Agile team has a collaborative approach and an openness to try new things; attempting to learn what works, what doesn’t and then improve.

The hardest balancing act however has been with Agile’s fourth principal - “Responding to change over following a plan.” The business often gives us a fixed deadline which requires a plan to deliver, but at the same time we have to be adaptable to the organisation’s changing requirements. We’ve found that the only way to achieve this has been to build a simplified version of a product, with only the minimum set of features that a customer would expect. This helps us to bring the product to market much quicker. Once the product is launched we would then periodically add new features to it. Structuring projects this way has allowed us to hit our target dates and still adapt to change.

The speed of change at Sky can be relentless, but we’re always positive and challenged. As you might have seen last week, developing the Xbox One NOW TV application was not only a technically complex project, but we were also under a lot of time pressure. So, we routinely held “Retrospective” meetings to review our wins and losses and got together to decide on our next steps before the following meeting.

Now, thanks to Agile techniques our software is better than it’s ever been and we’re always trying to improve. What’s great is that the very principal of developing software in this way means that we can always be more agile. So as we start work on the next platforms for NOW TV we’ll continue to learn from our past experiences, collaborate and deliver as quickly as possible.

 
posted on 12 Aug

Keira loves seeing her work on TV, especially during the advert breaks on her favourite show, Game of Thrones

Sky Careers

What programme are you on?

I’m a Fast Forward Intern in Sky Creative.

What’s the best thing about working at Sky?

The people!

Describe your role in one word

Chameleon

What’s your favourite Sky show?

Game of Thrones

What were you doing before working at Sky?

Studying my A levels and applying for university courses.

What do you do at Sky?

I create promos for the Sky Movies channels and Sky Store.

What’s the best thing about your job?

Seeing all promos on TV at home or when I'm out and about.

What surprised you most about working at Sky?

The size of it and the amount of work that goes into all the promos!

 

 

 

posted on 11 Aug

We’re very excited here at Sky for the launch of Sky Sports 5. We caught up with Matt, Director of Broadcast Services to find out what goes on behind the scenes. Launching a channel of this scale and size normally takes around four months, but our team was able to bring it to air in less than two. Read on to find out how...

On the face of it, the launch of Sky Sports 5 could have been seen as just another channel to launch but this one ended up being a bit different. When the brief came in to our team there was huge amounts of secrecy around the proposition. We had to manage the project, whilst keeping the details under wraps, so all of our designing, building, configuration and testing was done behind closed doors. This element of confidentiality also presented us with a challenge as to what we could (and couldn’t) tell our operational teams, who in the end we hand these new channels over to for on-going management.

Launching a channel of this scale and size normally takes around four months, but our team was able to bring it to air in less than two. All the stops were pulled out by the Playout Delivery Team to make sure that we were ready to launch on time, besides working on seven other channel launches and nine Playout projects simultaneously! 

Working closely with Presentation, Creative and Production teams we brought together the component parts of the TV channel like the video, audio, subtitles, graphics, logos, live programmes, and commercial breaks. This is then packaged together to create the final content that customers see. With a sports channel this can be tricky as much of the content is dynamic and live and there’s lots of work to ensure that when customers press the red button, things work as they should. Plenty of hard work also went in to supporting our Customer Service Group whose teams have been managing the rush of customer queries. 

Sky Sports 5 is just one example of how we’re delivering more, faster and in different ways. Since July last year we’ve successfully launched 13 new channels and this year alone we’ve supported over 10,000 hours of live sports programming with interactive red button content. The quality of what we broadcast is improving time and time again and there’s still more to come. Later this summer we’ll be rolling out Sky Sports 5 as an Irish and a pub variant as well as making it available on other platforms like Sky Go, NOW TV and Apple TV.

posted on 7 Aug

Mandeep's been with us for over a year now having joined us on our Technology Apprenticeship programme; we wanted to find out what he enjoys most about his role here.

Sky Careers

What’s the best thing about working at Sky?

The environment.

 

Describe your role in one word

Enjoyable

 

What’s your favourite Sky show?

Soccer AM.

 

What were you doing before working at Sky?

Studying A levels.

 

What do you do at Sky?

I am a software developer working in an Android team.

 

What’s the best thing about your job?

The environment, I am constantly learning while working on one of the most widely used mobile operating systems in the world.

 

What surprised you most about working at Sky?

How there are so many departments and the software engineering department is huge.

 

posted on 5 Aug

Meet Beth, one of our brilliant Apprentices in Marketing; we asked a few questions about what she enjoys most about working at Sky and a bit about her history before she came to Sky, including when she met Prince Philip.

Sky Careers

 

What programme are you on?

Marketing Apprenticeship

 

What’s the best thing about working at Sky?

It’s exciting

 

Describe your role in one word

Research

 

What’s your favourite Sky show?

A League of Their Own

 

What were you doing before working at Sky?

A levels at college; English Language, Law, Photography.

 

What do you do at Sky?

I work within strategy and insight across customer strategy projects and the content insight team.

 

What’s the best thing about your job?

I work on a wide variety of projects, from sports to international channels.

 

What surprised you most about working at Sky?

The working environment, it's friendly and exciting, the studios have a great atmosphere.

 

Tell us one interesting fact about yourself

I completed my Gold Duke of Edinburgh Award last summer and met Prince Philip at St. James' Palace.

 

posted on 25 Jul

We’re really excited for our graduate programmes to go live. For the first time we’ll be recruiting for a Property Graduate Programme. This summer we welcomed a couple of students for a placement with the team and Briony from the University of Reading took some time out to reflect on her time with us. Good luck in your final year Briony!

Sky Careers

I’m Briony a Real Estate undergraduate from the University of Reading and Property Service Group intern at Sky.

It all started with me growing up with two mad architects. I was unwittingly introduced to the built environment and the creativeness around it.  A career in buildings, looking at workspace and linking it to good old fashioned business sense sounded pretty cool to me. It was obvious that a career in property was all about people and relationships- right up my street. Working with diverse groups of people, negotiating with clients and contractors – what’s not to love?

At Uni I study subjects such as ‘Investment Appraisal’, ‘Property Law’ and ‘Economics & Investment’. I love the fact that there aren’t totally defined boundaries across Property, that the whole end-to-end experience just flows - something that’s definitely brought to life here at Sky. Approaching my final year, the prospect of working here screamed individuality and fun. It just stood out. I didn’t really know what I was in for to be honest. I have a clear perception of Property agencies- who they are and what they do, but I’d never associated Sky with a Property opportunity. I knew it was going to be unique and professional- but I could never have anticipated what I’d get involved in.

Working here you’re immediately immersed in a lively, creative, ambitious bubble and everything in the bubble is constantly changing- it’s so different from the other firms I’ve worked for- no day is the same. Sky Osterley is a campus so think of it like Uni- always moving about to different buildings, always bumping into people on the way and having  helpful ‘corridor conversations’ that could spark the next big thing- it’s manic but crazy fun.

The Workplace gang have welcomed me with open arms (well, everyone has). I’ve actually been able to listen in on those working in their new ‘Sky Space’ and see how they have adjusted to the changes - pretty cool. I never fully realised how much a working environment impacts productivity, team work and overall happiness, it’s not something covered in Uni modules or the standard text books for Real Estate. This place brings Real Estate to life.

The Hub (new Osterley HQ building) is a centre of excellence and, like most people, I’m blown away when I walk into the atrium.  According to Sky colleagues The Hub has ‘transformed life at Sky’ and ‘it’s made coming to work fun’. Just being in there I feel super relaxed and creative, making it possible to have those random ideas that flood your head just before drifting off to sleep or in the shower possible in the workplace. High-5s to the Property Service Group and all involved.

Before coming here I hadn’t a clue about ‘comms’- what it meant or did, but I sure can tell you some things now! Think how big Sky is and how many people work here, there’s got to be that communication structure within all the different teams to make it work as well as it does!

I’ve loved every second here, Sky has something really great going on- its drive to make it a brilliant place to work is admirable and they are certainly succeeding. I’ve felt at home and I am truly grateful for this opportunity, it’s been a pleasure working here. I’ve loved every day and it’s made my summer one to remember. Good luck for the future of Sky.

 

 

 

posted on 25 Jul

We're really excited to have won Best Intergrated and Social Media Approach at the UK Digital Experience Awards

Sky Careers

Our e-Experience team have added yet another gleaming trophy to our growing haul, picking up Best Integrated Approach to Digital at the UK Digital Experience Awards 2014.

People are making transactions through digital channels than ever before and the judging panel loved Sky’s approach to making it brilliantly easy for our customers to get the service they need through our online and interactive services – while giving them more choice than ever.

So what did we do to deserve the award? Here’s just a few of the things our e-Experience team have delivered in the last twelve months…

Introduced online issue diagnosis flows so customers can follow personalised step by step help guides for their TV and broadband services

Delivered a fast track upgrades process so customers can upgrade in three simple steps

Improved MySky so that more than 70% of our customers say they're now able to use it to get the information they’re looking for

Made things so brilliantly easy that 59% of all our customer transactions are now done through our digital channels

Amanda Millman, Online Customer Experience Manager, told us, "We’re delighted to win the award. It was great to take the time to reflect on what we have done in the last year and share our story with others. But, as ever, we believe in better, so won’t be resting on our laurels!”

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