"Working with the cameras is my favourite but I also like how the role is more people-focused than I thought it would be."
Name:- Gabrielle Luu
Role: Sky Production Services Fast Forward Intern
What attracted you to the internship? I’ve always been interested in production and this offered a wider scope and variety of roles within production whereas other companies make you focus on one area. I’ve spent time working on the floor, with cameras and with auto queue.
What did you do prior to your role? I didn’t have any prior experience but knew I was interested in production and working with cameras but they’re willing to take people on with less experience and train them providing you show enthusiasm.
Describe a typical day? In production, you work a shift pattern so the times are different, I could start at 3am or finish late at night depending on what programme I’m working on.
Describe your work life balance? No matter what you’re working on, you always have two free days back to back, but it’s not always at the weekend. At first it was difficult working odd hours but now I’m used to it and it’s worth it for the role.
What attracted you to Sky? A big well-known company that looks good on your cv, they’re willing to take you on and give you the support and training you need. They throw you into the deep end but this has helped develop my practical skills. Working with the cameras is my favourite but I also like how the role is more people focused than I thought it would be as you get to interact with others, for example, when I was working on the cameras for Saturday night football, I had to talk to the floor manager and also the makeup team to ensure the whole picture looked good.
Where do you see yourself in the future? I'd love to carry on working here, you can pick an area which you enjoyed working in and do a trail period and if they don’t keep you on then they’ll support you and you can build skills to re-apply.
What do you like most about Sky? I get to do something new each day, so it’s never boring. I get to meet loads of new people and you never know what’s going to happen.
Do you have any application tips? Remember to be professional, you’re applying for a job not making a friend so it’s important to be formal but still be yourself and let your personality show through. Try to be confident and sell yourself and your best aspects.
Can you tell us a fun fact about yourself? When I was 16 I did a charity sky dive.
"Within your working team, you grow to be a family and everyone is so friendly that I felt part of the department straight away!"
Job Title: Fast Forward Intern in Sky Creative, alternating between 7 departments.
A typical day at Sky: My internship offers a wide range of opportunities, meaning that work can be very fast paced. A ‘typical day’ doesn’t really exist! However, when a new project comes to the forefront, the typical procedure will involve a meeting with the team, where they will be given a brief explanation of the tasks they will be faced with and the deadlines that the project includes, whether these be within days or weeks. A general step by step plan will be outlined for the project ahead.
What’s it like having so much variation in an internship: In a long term job, if the tasks you’re faced with are very similar on a day to day basis, the work may become boring. I enjoy the fast paced nature of his internship and finds that multiple tasks with a lot of variety keep his work exciting and fresh. I've been working on Sky’s branding and cutting promos for many shows, I've even designed sets within Sky Central!
Is there a good life/work balance at Sky: My working hours allow me the late afternoon and evening free, I also don’t work weekends, meaning that I’ve found a very fair balance of free time and work.
Did anything surprise him about your job? The thing that surprised me most about my work here was the fact that my very first piece of work went out into the wider world. I’d initially just expected it to be a practice run yet within a few weeks, my first task of creating a promotional design to appear on buses, was out in public. The calm and relaxed environment of Sky also surprised me, as it doesn’t feel like work. The friendly and warm atmosphere create a relaxed and happy working environment.
What’s the coolest thing you've done at Sky? I recently helped on designing the set for Sky VR which was a very exciting opportunity. I also got to take part in a week of promos, in which I worked on shows such as, ‘Nashville’ and ‘New York Emergency’.
What advice would you offer for people applying for apprenticeships now? Be sure it’s what you want to do and to be very open to tasks because they’re what you learn the most from. To understand that there’s no such thing as a mistake and to be very open to help from those with experience at Sky. When applying make sure you know the company and what they’re about. Doing research shows that you’re someone with a real interest and passion. Most importantly, be yourself.
What do you think makes a successful candidate successful? They have to be someone who can bring something to the company and be passionate about the field they want to enter.
What was your experience of the assessment days? In my assessment, the candidates were given TV shows to promote and explain why they’re programme should be on television. It was a great experience and it wasn’t a high-pressure situation, after a while, I forgot I was even being watched!
If you could be involved in any other area of life at Sky, which would you choose? Production appeals to me as it is very involving and exciting. The idea of being a cameraman and being on set!
What are the main benefits of having an apprenticeship? I enjoy the variation within my work. The chance to experience many different departments within Sky Creative has allowed me a chance to discover my areas of interest and passion for the future. I first worked on Sky’s brand and currently am in Sky Sports graphics.
What’s your favourite thing about working for Sky? Sky is a huge team, with so many people everywhere. Within your working team, you grow to be a family and everyone is so friendly that I felt part of the department straight away!
Name: Pelu Lanlehin
Job title: Technology Apprentice
What area of Sky do you work in? Customer Provisioning and Assurance
How long have you been on the Apprentice Scheme for? I’ve been on the scheme for just over a year now.
Describe your work/life balance at Sky… Working here is so flexible. I normally start the day around 9 am and finish at 5:30 pm however if I wanted to I can start and finish earlier or later to suit my social life. They even let me work from home sometimes! What I really like about working here is that as an Apprentice I get the same benefits as everyone else. I definitely don’t have any complaints about the work/life balance!
What’s the most enjoyable thing about your job and what surprised you most? The most enjoyable part of my job is that no day is the same - it’s so varied! I’d say the thing that surprised me the most about working here as an Apprentice is that I get treated just as well as everyone else and people really take care and look after you.
Does Sky support you throughout your time here? Yes, there’s so much support available. When you join here you can choose a mentor who is there to assist you and answer any questions you have which is really helpful. The managers are also really flexible with what you learn – if there’s an area that interests you more than others they let you explore that further.
What do you plan on doing once your Apprenticeship finishes? I’ve had the opportunity to rotate around all of the main Technology departments and I think I want to go into Data Analysis or Projects, but I’m not sure which yet!
Do you feel that you have been given a good overview of your sector during your time at Sky? Yes, I feel like I could do many people’s jobs actually!
What important skills have you learnt? The most important skills I’ve learnt are communication and organisational skills. I would say my confidence has also greatly improved.
What is your top application tip for people applying now – what did you do to stand out when you were applying? Spend time on your application and don’t rush it. In order to stand out try to express what you want out of your job rather than what you think they want to hear. Also, ask as many questions as possible, don’t be afraid to talk to people as everyone is really willing to help.
Would you recommend the Apprenticeship scheme to your friends? Yes, absolutely!
“A great benefit is ‘Innovation Wednesdays’ where we get to choose how we spend our time.”
Name: Nick McDowall
Job Title: Software Developer
What area do you work in? SNS Information Systems
What do you love about your job? I get to collaborate with smart people and solve problems. My days are rarely boring and the requirements are constantly changing.
What does a typical day for you look like?
On a typical day, I arrive at the office 5-10 minutes before 9am. During the next half hour, I check my calendar and emails and by 09:35 the whole team join the daily stand-up meeting around the whiteboard. This is where we get to update the rest of the team about the progress we have made, any issues we’re facing and to decide what we’ll be working on that day. Once we all know what we’re going to be working on we head to the team bay in pairs to work on our stories. Depending on the nature of the task we may be able to spend a good couple of hours writing code or possibly collaborating with others (Business Analysts, Project Managers, Other teams etc.) to better understand requirements before we start working on an implementation.
The afternoon session allows us to carry on working on our tasks in pairs. There may be the occasional meeting to do with upcoming projects, planning, retrospectives etc. depending on the day and which part of the iteration we’re in. At approximately 17:30 most of the team will call it a day.
What’s the most interesting thing you’ve learnt in the last 6 months? I’ve had the opportunity to use new technologies that were not available to me previously (including Kubernetes, Docker, ElasticSearch etc.)
What is the best thing about working here? Friendly, welcoming and laid-back atmosphere with a focus on producing quality solutions.
What is your favourite Sky Benefit and why? There are several great benefits like the free Sky TV but other favourites include cakey Fridays and innovation Wednesdays where we get to choose how we spend our time – so we might decide to run/attend a coding kata, lightning talks or simply work on a pet project.
Interested in joining our Technology team? Express your interest here: http://bit.ly/2gRUzCT
“I’m given the flexibility that I need to have a life outside of work and do the things that make me who I am.”
Name: Georgia Rule
Job title: Reward Consultant
What area do you work in? Human Resources
How are you supported to be yourself at work? Living quite far away from the office, I’m given the flexibility that I need to allow me to have a life outside of work and do the things that make me who I am.
What does a typical day working here look like for you? I don’t really have a typical day because it really does depend what I’m working on. Some days I can switch from being nose deep in a spreadsheet, to leading a presentation, to being in a meeting with the business all in one day. And other days my nose just stays buried in that spreadsheet crunching numbers all day. However, my day is what I make it and I can choose to vary it as I need to.
What’s been your proudest moment since working here? I had to go through some tough negotiations this year but when we finally got to a number we could work with, I couldn’t help but feel proud of what my efforts had achieved.
What’s the most enjoyable thing about your job? It’s going to sound nerdy but I love excel and one of the things I love most about my job is the satisfaction you get after finishing a long piece of analysis and presenting your findings. However, the variety of the role is something to be enjoyed as well.
What advice would you give to others trying to develop their career? Don’t be afraid to ask for feedback, especially in times when you’re afraid to hear what the other person might say, that’s when you’ll learn the most. Also, make sure you have regular structured conversations with your manager about your performance and their expectations of you.
An interesting fact/something no one else knows about you? Most people find it quite interesting that I ride a motorbike but this is just normal to me.
“Our people...are the reason I do my job”
Name: Lisa Daisley
Job title: Head of Sales Operations
What area of Sky do you work in and what do you do on a daily basis? I’m based at our Uddingston site looking after 500 staff within Retentions. My role primarily is to ensure the delivery of our sales plan through effective leadership and development.
How did you get into your role? I have over 18 years contact centre experience, of which 9 years have been working here. I’ve been in a number of roles during my time here; in my roles as a Sales Manager I led various teams, I then focused on insights and analysis and spent some time within the Sales Support Manager Role. I then worked with one of our Directors on helping to shape a project for our Glasgow Contact Centre. The role I’m currently in, Head of Sales Operations, is relatively new to me but I’ve grabbed it with both hands and plan to take it from strength to strength.
How have you made a difference in your role / what’s been your proudest moment working here? I’ve made a difference in my role by caring and striving to make a positive difference for both our people and the business. I’d like to think that in the 6 months that I’ve been in my current role, I’ve created a new sense of belief in our centre’s ability within the site, as well as across the business.
What’s the most enjoyable thing about your job? Our people, they're the reason I do my job.
Describe your contact centre - what makes it a great place to work? Vibrant, fast paced, embraces change, both a winning and caring culture.
Have you had the opportunity to progress in your role? I’ve experienced a number of roles during my time here, leading me to my current role. I’m still relatively new to my role, so progression isn’t something I’m looking for at the moment.
What advice would you give to others trying to develop their career? Once you feel you’ve absorbed what you can from your role it’s important to grasp new opportunities, learn as much as you possibly can about the business you work for and build your profile through positive relationships.
Tell us an interesting fact about yourself. I’ve spent the night with the Stereophonics, eating and drinking whilst enjoying some music with them.
"When you join a corporate workplace there is an immense amount of pressure to “go back in the closet”, but I think it’s important to let people know that being LGBT at Sky is accepted and respected, and won’t harm your ability to make friends and progress your career."
Name: Craig Dillon
Job title: Social Manager
What area of Sky do you work in? NOW TV
What does a typical day working here look like for you? Looking through the interview opportunities sent to us from the PR agencies and studios, figuring out what video idea would work best with the different talent, from playing “Hungry Hippos” with the England Rugby Team, to asking the cast of Suicide Squad what was the “worst thing they’ve ever done”.
What’s been your proudest moment since working here? During the US Election I interviewed Daniel Radcliffe and asked him if he thought “Donald Trump was worse than Lord Voldemort” He said yes, and explained, in detail, why. Sky News posted the video and it was reported all over the world, Graham Norton even asked him about it on his show!
How are you supported to be yourself at work? I’ve always felt comfortable to be myself here, admittedly it was intimidating when I first joined, especially when I was sharing an office with the Sky Sports guys, but once I got to know them all I realised any fear was just my own, and nobody had an issue, or even cared!
What’s the most enjoyable thing about your job? The opportunity to have fun and create shareable videos that people really engage with and are entertained by.
What does supporting LGBT@Sky mean to you? When you leave university, and join a corporate work place there is an immense amount of pressure to “go back in the closet”, just because it’s easier to fit in with colleagues and make friends, but I think it’s important to let people know that being LGBT at Sky is accepted and respected, and won’t harm your ability to make friends and progress your career.
What advice would you give to others trying to develop their career? Find something that you truly enjoy and just keep doing it. Don’t chase money or prestige, do something you truly love and the rest will fall into place.
An interesting fact/something no one else knows about you? At age 16 I started my own YouTube channel and eventually had over 1.5 million people watching my videos (which were all very teenage angst-y and embarrassing and have been long deleted!)
“My proudest moments are when I see those that I’ve worked with progress, either within their current role or on to new positions within the business”
Name: Allan McVeigh
Job title: Subject Matter Expert
What area of Sky do you work in and what do you do on a daily basis? I currently work on the floor coaching new and existing Advisors. I also help to deliver important messages through team briefs, as well as collecting information on customer trends in order to report back to our management team.
How did you get into your role? I got into my current role by joining as an Advisor where I performed at a high level and displayed the right behaviours. I then became an accredited trainer which led me to become a Role Model and then a Subject Matter Expert, supporting our Advisors on the floor.
How have you made a difference in your role / what’s been your proudest moment working here? I’ve been able to support over 200 Advisors through their induction during my time here. I’ve also been able to inspire our Advisors through the Academy and work with a number of them on their development. My proudest moments are when I see those that I’ve worked with progress, either within their current role or on to new positions within the business.
What’s the most enjoyable thing about your job? I’m able to interact with new people on a daily basis which is great as we have a variety of personalities here. I also love being able to help our Advisors progress within the company and playing a part in getting them there.
Describe your contact centre - what makes it a great place to work? A fun and fast paced environment with lots of great benefits.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? Lead by example, display the right behaviours and be mindful that learning is an ongoing process. Make use of the tools and support available and you’ll get where you want to go.
Tell us an interesting fact about yourself. I used to be Wedding MC (Master of Ceremonies). I ran over 200 weddings before I worked here, I was known as the “wedding guy”.
“Be open to opportunities where you perhaps wouldn't always look”
Name: Paul Boyle
Role: Director of HR Strategy, Insight & Planning
This week marks my third year of working here and I can honestly say it's been an incredible experience. I joined as an HR Analytics Lead, which was a step back from my previous role in terms of seniority. In my previous company, I was in charge of a team, it was going well and I was very comfortable there. However, when this opportunity presented itself something about it really appealed to me. The role was smaller in scope, had no team responsibility and HR was not an area I had worked in before, but this gave an opportunity to broaden my experience in a completely new area of Insight. My friends and family were a great source of support and advice at this time. They could tell I was really enthusiastic about the job and would support me in whatever I chose to do, which was so important to me and with that everything just felt right.
When I started my new role it felt like starting all over again. My first few months were challenging and I started to doubt if I had made the right decision. I wasn’t sure why the things I had done in previous companies weren't landing. I thought about it for a while and wondered if I had made a mistake and contemplated what to do. I decided to reach out to my stakeholders and rather than jump straight to end delivery, focus on making sure I completely understood them as people, the areas they represented and that the solutions we were designing met their needs. Those sessions were invaluable and I'm really glad I reached out rather than just pressing on with those doubts in my mind.
The chance to apply for the Head of Insight role came up after I had been here for around six months. Even though it felt early in my time here, I felt like I would’ve regretted it if I didn't put myself forward, and it was similar to the role I was doing before joining. I believed in myself and I felt like I had a real understanding of what my stakeholders needed from the role, from the time I had spent with them. I sought advice from numerous people before going for the job, and the perspective that other people can bring I always find hugely important.
I’m now responsible for the HR Strategy, Insight and Planning function, and really excited about what the future might bring, primarily down to working in the type of company we are and the opportunities provided. My advice to anyone at a bit of a crossroads in their career is to be open to opportunities that exist where you perhaps wouldn't always look, to use your support networks to talk through where you want to go with your career and to back yourself to succeed at what you choose to do.
“IDS NowTV is one of the best teams I‘ve worked with – the projects, culture, people and atmosphere are fantastic!”
Name: Griselda Dias
Job title: Lead Analyst
What area do you work in? NOW TV - Insight and Decision Science supporting our targeting and decisioning across our customer journeys.
What was the content of the project you worked on? I worked on a proof of concept to create an algorithm, which generates the top 5 personalised boxset recommendations for NOW TV customers. These recommendations were tested via email channel to increase engagement in active entertainment base and win back previously churned customers.
Why was the experience on this particular project worthwhile? This project gave me the opportunity to be involved in the end-to-end process and collaborate with multiple teams. It was a complex piece of work which involved creating the model, conducting staff tests, discussing implementation with different teams, identifying the risks and ways to mitigate those risks and evaluating model performance. The breadth of knowledge and understanding that I gained through this project is extremely valuable since it has broadened my perspective and approach towards future projects.
If this project was in addition to your BAU, how did you manage your workload? I managed my workload by prioritising tasks and setting expectations regarding timelines/project output.
Who were the main stakeholders? Customer Marketing team and Win-backs team
What did you enjoy most about this project? I enjoyed the freedom of expressing my ideas and opinions. I felt empowered that I was part of the decision-making process and I could add value (in my own space), which kept me motivated throughout the project.