Commercial Graduate ProgrammeApply now
- Duration: 2 years
- Start date: August 2018
- Requirements: Undergraduate degree in any discipline.
- Location: Osterley, West London
We’re part of Europe’s leading entertainment and communications business. With over 22 million customers across five countries, we make life easier by entertaining and connecting people. It’s a genuine team effort. That’s why we want talented people, like you, to join us as a Commercial Graduate and be part of the team that continually delivers brilliant results, the right way.
So what kind of things can you expect to get involved in? Everything – with end-to-end commercial exposure starting with identification of new market opportunities and products to launch, through to determining the quarterly and annual commercial plans and managing sales and churn performance. Over the course of the programme, you’ll gain exposure to every aspect of Commercial Strategy and Planning.
As a valued employee of Sky, you’ll benefit from a free Sky Q premium package (one off payment required for installation), an excellent pension scheme and private health care. Plus, there’s a great range of other benefits to fit around your needs too.
Your key responsibilities
During the two-years you’ll complete four 6-month rotations, which include core elements of commercial strategy and trading performance management with further opportunities to explore other commercial disciplines through 1-2 optional placements. At the end of this program, we’d expect to fast track you to a manager role in one of these business areas.
Commercial Strategy and Planning: Working with our Commercial team on one of our key products – Broadband, TV, Sports, Cinema or Mobile you’ll: review and analyse the stats, as well as understand our strategy, to make sure targets are met across both new sales and existing customers. At the same time, you'll gain a firm understanding of the external marketplace and Sky’s position in it.Trading Performance: Working with our Trading Performance teams, you’ll make decisions on a daily basis about pricing, promotions, and sales channel performance, to help improve sales and retention.
Propositional Development: Part of our Propositions team, you’ll look to apply your strategic thinking and customer insights to help determine the new products and services we should launch.Media Planning: Part of our Media Planning team, you’ll apply your strategic knowledge and work with creative agencies to decide where Sky spends their money in ‘Above the line’ and ‘Below the line’ communications.Your skills
- You’ll need to hold or be on track to achieve an undergraduate degree in any area.
- Work collaboratively with a range of individuals and teams to get things done, juggle priorities and manage deadlines.
- A confident communicator with an analytical mind and great attention to detail.
- Able to demonstrate your passion for Sky and driving improvements to performance.
Want to be part of the commercial strategy for Europe’s leading entertainment company? Then apply today: Due to the fast-paced nature of Sky's businesses; our vacancy close dates may be subject to change – at present the closing date for applications is Friday 26th January 2018.
Happy to talk flexible working It’s our people that make Sky Europe’s leading entertainment company. That’s why we work hard to be an inclusive employer, so everyone at Sky can be their best. If you are successful in your application for this role, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.
“I’ve got a great support network who give me opportunities to learn and develop. They encourage, support and praise me, which is amazing”
Name: Adam Crennell
Job title: Home Service Engineer
What area of Sky do you work in and what do you do on a daily basis? As an Engineer my role involves visiting our customer's homes, installing and servicing SkyQ and Sky+HD. I’m also a forum representative for the region that I work in (Edinburgh to Sunderland). The forum is an opportunity for representatives of each region to speak with the leadership team, on behalf of our region, about making this a great place to work.
How did you get into your role? Before becoming an Engineer (8 years ago) I was a Bricklayer. When work dried up as a Bricklayer during the summer of 2008 I changed careers and haven’t looked back. Within my role as an Engineer I had the privilege of being elected as a forum representative by my colleagues.
How have you made a difference in your role / what’s been your proudest moment working here? My proudest moment was becoming a forum representative. Being a forum representative has allowed me to influence decisions within the Home Service department. I’ve also been given the chance to work with our technical services team to help develop, trial and test new equipment before they are rolled out.
What surprised you most about your role? How much I’d enjoy visiting our customer’s homes. I love chatting to each and every one of them, they all have different experiences and great stories to tell!
Describe your work/life balance: I have great managers who have given me opportunities to flourish and take time away from work for personal commitments.
Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I’ve got a great support network who give me opportunities to learn and develop. They encourage, support and praise me, which is amazing. My biggest advice would be, be yourself and don't be afraid to approach someone and say hi.
Your top application tip for people applying now: Be truthful, honest and true to yourself - you can be yourself here.
An interesting fact no one else knows about you: We had recent roadshow in the Home Service department and whilst on stage doing a presentation apparently I said “bits and pieces” loads and loads, so now I’m known as Adam “bits and pieces” by my colleagues.
“I’ve been encouraged by colleagues and managers to aim for the best in my role, even when I haven't had the confidence to do so”
Name: James Heathcote
Job title: Field Engineer
What area of sky do you work in and what do you do on a daily basis? I work within the Home Service department as a Field Engineer, my role involves visiting our customer's homes, installing and servicing Sky TV.
How did you get into your role? I was made redundant about 9 years ago from my previous job in a printing company. I was looking for something different and started working for a company called AVC installing Sky products, I was then offered the role with here directly.
How have you made a difference in your role/ what's been your proudest moment working here? Over the years I feel that the team has grown closer together, partly because of the support I’ve given to my team mates.
What surprised you most about your role? How much support I receive from my manager and team.
Describe your work/life balance. My job can be quite flexible, I sometimes have days off in the week which enables me to take and collect my children from school.
Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I’ve been encouraged by colleagues and managers to aim for the best in my role, even when I haven't had the confidence to do so. My recommendation would be to always work to the best of your ability and have confidence in yourself.
Your top application tip for people applying now. Just be yourself and if you’re a team player that’s a plus, you’ll do well.
An interesting fact that no one else knows about you. I’ve run two marathons!
Together, we can take the message of Rainbow Laces to sports fans and show the benefits of inclusion.
We hear from Steve Smith, Director of Content and Production, Sky Sports as #RainbowLaces week kicks off today.
While watching Sky Sports for the next ten days, and when browsing our social accounts and website, you’ll notice a little extra colour around the edges. We’re introducing rainbow strips and special idents to again mark our support for the Rainbow Laces campaign’s annual November activation.It’s an occasion in the calendar where we can join with governing bodies, clubs and other organisations to show a united front against discrimination and help ‘make sport everyone’s game’.
The focus of Rainbow Laces is inclusion in sport for people who are lesbian, gay, bisexual or transgender. In the UK, that’s an estimated 7% of the population - around 4.5m people - and Sky Sports is able to reach many more individuals globally through our output.
Although there’s been significant progress since the Rainbow Laces campaign began in 2013, there are still substantial barriers which often make LGBT people feel unwelcome and uncomfortable whether playing, watching or working in sport.
ICM research conducted for Stonewall, the charity that runs the campaign, found that 72% of football fans had heard homophobic abuse while watching live sport in the last six years.
Stigmas still stop many gay and bi men from feeling able to be themselves in sport, while old stereotypes can discourage women and girls from playing certain sports. When you’re trans, just participating in sport can be a hugely daunting prospect.
We are putting even more weight behind our support for Rainbow Laces this year to tackle the issues surrounding anti-LGBT language and behaviour. As a leading sports broadcaster with millions of customers and a digital reach of more than 30 million people a month, we can take the message of Rainbow Laces to sports fans and show the benefits of inclusion.
A year ago, when Sky Sports joined TeamPride – a group of businesses and organisations that support Rainbow Laces – I wrote of our long-term commitment to tackling the issue of homophobia in sport. This month’s activity, which also includes a new series of ‘My Icon’ films as well as detailed coverage on Sky Sports News, is an important part of that pledge.
But of course, Rainbow Laces isn’t just for November. We’re engaging our audiences on equality and diversity all year round with the target of ensuring no one feels left on the sidelines.
Sky Hackathon 2018Apply now
- Duration: One day
- Start date: Friday 26th January 2018
- Requirements: You will need to apply with a minimum of 4 people per team, and a maximum of 6.
- Location: Leeds and Osterley, West London
We’re holding our first ever Sky Hackathon on 26th January 2018!
The Hackathon will be taking place between 9am and 6pm across two locations - Osterley and Leeds- with live reporting across our social media channels. And we want you to attend!
The one-day event will give university and college student teams the opportunity to compete in a software design challenge. Within a team of 4-6 members, you’ll need to come up with a product idea that could be used by Sky, and develop it throughout the day.
At the end you’ll showcase your demos to a panel of Sky experts, who will decide on the winning team. The best part? You will have the opportunity to take part in tours of Sky HQ, including our studios, and have the chance to win a NOW TV box if you win the challenge.
What’s more, if you stand out, you may even be fast-tracked into assessment centre for the software engineering graduate roles.
Our Software Academy graduate programmes for testers and developers are currently live- take a look at our website and come prepared for questions. We’ll be on hand to have one-to-one talks and give coding advice throughout the day.
Applications close on 12th January 2018- apply now to avoid disappointment!
Sam's best careers advice is to just be yourself...
Name: Sam Traynor
Job title: Customer Service Advisor
What area of Sky do you work in? Customer Service, I specialise in Broadband and SkyQ TV tech.
What does supporting LGBT @Sky Network mean to you? I think our network is so important. There are many people within the business that are gay, lesbian, bi-sexual, trans etc. and it’s very important to have a support system in place if people do need it.
How are you supported to be yourself at work? I feel supported and personally, I think I’ve also been a support, it works both ways. The team and my other colleagues here have all accepted who I am and are so supportive.
What does a typical day working here look like for you? I come into work and normally, with a few of my work mates we go down to the canteen grab some breakfast and just have general chat before we go up. I like how flexible it is here, everyone’s very good at helping me out when I have to make my gender clinic appointments.
What’s been your proudest moment since working here? My proudest moment was 100% when the Modern Apprentices travelled to London for our graduation to mark passing our apprenticeships.
What’s the most enjoyable thing about your job? The best thing about my job is the people! I love my team and I get along with everyone which makes coming to work a pleasure.
What advice would you give to others trying to develop their career? Firstly, I would say to just be yourself and secondly, get your head down and do the best you can at your job. It’s also very important to have a laugh while doing so.
An interesting fact/something no one else knows about you? I’m a part of a theatre group as I love panto. Loads of people don’t expect that of me. I love acting and being able to play another character and just be someone else for that short time.
Software TestersApply now
- Duration: 7 months
- Start date: July 2018
- Requirements: Undergraduate degree in any discipline.
- Location: Leeds and Osterley, West London
During this hands-on, accelerated learning programme, you’ll be working within our Developer team using Agile methodologies on projects to help make sure we stay ahead of the game.
“This company has been fantastic for my career, I started almost 9 years ago and never looked back. I’ve been in a number of different roles here and have always been encouraged to stretch myself and develop in my role”
Name: Brian Christie
Job title: Development Specialist
What area of Sky do you work in and what do you do on a daily basis? I work in our Know How department and my role revolves around the learning and development of our people. My role focuses on the delivery of learning solutions, and the facilitation and coaching for our Engineers and Advisors. From roped access and roof work with our Engineers to sales training with those in our contact centres, I travel around the UK to deliver training. My role allows me to focus on developing our talent.
How did you get into your role? I initially started as an Engineer in 2008 in Glasgow. I did a 6 month secondment as a Fleet Administrator in 2010/2011 and on my return to the field I was successful in becoming a Specialist Engineer, which was a new role here. When a secondment opportunity came up to cover the Transformation Trainer role in Home Service I immediately applied as it had always been a goal of mine. I was in that role for almost two years before becoming a Development Specialist in late 2016.
How have you made a difference in your role/what’s been your proudest moment working here? I’m often the first person a new Engineer meets on their first day which means I get to give them a warm welcome and show them how great this place is to work. I’m always proud to see people weeks and months later who are thriving in their new role.
What’s the most enjoyable thing about your job? My role means I get to be involved in projects when they are just beginning and get to see the whole process from beginning to end. I love meeting new people and having 12 new employees arriving on their first day with us is always a really enjoyable time and one I always look forward to.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? This company has been fantastic for my career, I started almost 9 years ago and never looked back. I’ve been in a number of different roles here and have always been encouraged to stretch myself and develop in my role.
My advice for people looking to develop their careers is to start straight away with your own personal development. There are lots and lots of online resources here and if you know the area you want to work in then start your development towards that, as soon as you can. The other piece of advice I would give is to use secondment opportunities wisely. Have a clear goal for what you would like to achieve on your secondment and how that fits into your greater career goals.
Tell us an interesting fact about yourself. I left the army in 2005 and that was when I applied for the role here as an Engineer. Also, I’m a huge history buff who can’t get enough of podcasts on different historical topics, I love to travel and visit countries that have great food.
“Working part-time allowed me to spend valuable time with my children”
Name: Louise Docherty
Job title: Academy Lead
What area of Sky do you work in and what do you do on a daily basis? As the Academy Lead at our Uddingston contact centre, I oversee the induction of all of our new starters, supported by an amazing team of role model Advisors. Our induction programme is going through some exciting changes, to ensure we equip our new people with the support and tools they need to deliver the best service to our customers.
Prior to this, I worked within the Retentions department as a Customer Experience Leader, leading a team of 14 Advisors who were part-time students and working mums. My responsibility was supporting them through coaching and development, and keeping them up to speed with business developments. I also worked with them on different areas of progression to ensure everyone had the opportunity to utilise their strengths.
Encouraging others to constantly develop is important to me so it’s great that it’s a key focus in my current role.
How did you get into your role? I was made redundant from my previous company whilst on maternity leave. I decided that returning to work full-time wasn’t going to work for me as I had two young sons at the time. I heard of Sky through a friend who spoke highly of the company as an employer, particularly the career development and perks, so I decided to apply and have been in a couple of part-time roles here since.
Describe your work / life balance. Working part-time allowed me to spend valuable time with my children; taking my oldest son to school, sports days, attending assemblies and spending all the summer holidays together. With my youngest, I’ve been able to be there for all of his firsts and develop an amazing bond. I absolutely love the fact I have a career and can balance this with my family time.
How have you made a difference in your role / what’s been your proudest moment working here? I’ve had a couple of proud moments working here! Firstly, when I was a Customer Experience Leader, seeing the progression of my team was an amazing feeling. We all started together, so seeing everyone chip in to the success of the team was awesome. My proudest moment so far has to be when I was offered the role as Academy Lead, especially as I was able to do whilst still being a mum, and was supported to achieve my full potential regardless.
What’s the most enjoyable thing about your job? The people I work with and the laughs we have. I also love working in an environment that’s fun and very rewarding.
Describe your contact centre - what makes it a great place to work? Fun! There are always exciting competitions and incentives going on, for example a recent incentive was an overnight stay in London for the boxing fight which really stirred up some healthy competition! There’s also a great social aspect is fantastic, there’s always something going on and a great buzz in the contact centre.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? Yes, senior management actively encourage development, they are constantly looking for fresh ideas and give us the opportunity to share our thinking. The opportunities here are endless. My advice would be to never think ‘I can’t do that’. Apply for roles you're passionate about and learn later, you’ll always have the support you need to achieve here.
Tell us an interesting fact about yourself. Hahaha! I actually don’t have one, honestly! I’m pretty boring ;)