Working in different areas of the business helped Tracy find her current role as a Home Service Installer.
“I enjoy the challenge each job gives me as no two visits are the same. I was surprised by how many customers enjoy having a woman doing the job”
Name: Tracy Lowden
Job title: Home Service Installer
Describe your role in one word: Enjoyable
What area of Sky do you work in and what do you do on a daily basis? I work within the Home Service department which involves going into people's homes to install and service their Sky equipment. This means advising them on where would be best to have the dish so that they get the best connection and showing them how to use and get the best out of their package - but most of all, making sure the customer is happy.
How did you get into your role? I worked in our Contact Centre’s first, but after a while, I didn't want to stay on the phones as I enjoy moving about. While talking with one of our Engineer’s, he suggested that I apply for the role. I didn’t think it was a role for women but he assured me that it was and there weren't any in Scotland at the time. So I applied and gained the best job I’ve ever had.
What is the most enjoyable thing about your role and what surprised you most? I enjoy the challenge each job gives me as no two visits are the same. I was surprised by how many customers enjoy having a women doing the job.
Describe your work/life balance: Work/life balance can be difficult at time as I have a young family, but having the support of my family,managers and team I’m able to make it work.
Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I have had opportunities to progress and work in different areas of Sky which has enabled me to find what I like doing. My advice to others trying to develop their career is, if you want it go for it the opportunities are there and easy to find.
Your top application tip for people applying now – what did you do to stand out when you were applying: When I applied I was just myself, speaking out, being confident and listening were key things for me.
An interesting fact no one else knows about you: I met my husband when installing his Sky.