James’ benefited from the support of his manager and team.

The people behind sky posted on 27 Nov

“I’ve been encouraged by colleagues and managers to aim for the best in my role, even when I haven't had the confidence to do so”

Sky Careers

Name: James Heathcote

Job title: Field Engineer

What area of sky do you work in and what do you do on a daily basis? I work within the Home Service department as a Field Engineer, my role involves visiting our customer's homes, installing and servicing Sky TV.

How did you get into your role? I was made redundant about 9 years ago from my previous job in a printing company. I was looking for something different and started working for a company called AVC installing Sky products, I was then offered the role with here directly.

How have you made a difference in your role/ what's been your proudest moment working here? Over the years I feel that the team has grown closer together, partly because of the support I’ve given to my team mates.  

What surprised you most about your role? How much support I receive from my manager and team.

Describe your work/life balance. My job can be quite flexible, I sometimes have days off in the week which enables me to take and collect my children from school.

Have you had the opportunity to progress? What advice would you give to others trying to develop their career? I’ve been encouraged by colleagues and managers to aim for the best in my role, even when I haven't had the confidence to do so. My recommendation would be to always work to the best of your ability and have confidence in yourself.

Your top application tip for people applying now. Just be yourself and if you’re a team player that’s a plus, you’ll do well.

An interesting fact that no one else knows about you. I’ve run two marathons!