Claire gives her advice to future Home Service Apprentice applicants
"My advice would be to never worry or panic in a situation where an issue arises. because the support around you from both your team and manager is great."
Name: Claire Sellar
Job title: Home Service Apprentice
What area do you work in? South West, Plymouth
What attracted you to joining the Home Service Apprentice Programme? The Home Service Apprentice programme gives me the opportunity to work while gaining a customer service qualification. I was attracted to the apprenticeship because as an engineer every day is different and your day to day work means you are out and about all the time. There are also many benefits you get while working here and many more opportunities within the company that I could look into for my future.
Describe a typical day… I wake up around 7am and leave the house by 7:45 at the latest to meet my mentor at my first job for around 8:15. On average we get 7 jobs per day ranging from installations to service calls and also move home offers. My typical day means I will be travelling in and around Plymouth with most jobs being around a 15/20 minute drive from the last.
At current, due to the recent release of Sky Q, we have many installations throughout the day. If we are visiting a new customer then we always discuss the work that will be done i.e where the dish will go and how the cable will be ran.
At the end of every job, I will showcase the equipment and ensure the customer understands everything.
At the end of the day, Phil (my mentor) and I will ring around to check how the rest of our team are getting on and offer our support if needed.
Describe your work/life balance at Sky? I currently have a fairly good work/life balance. It’s taking a little while to get used to working quite a few weekends in a row, but it’s really nice having weekdays off. I think it's important that, when I've finished my days work and get home, I try to shut off from anything to do with work/the apprenticeship.
What’s the most enjoyable thing about your job? The most enjoyable thing about my job is that no day is the same. I like the fact I’m always outdoors and interacting with different people throughout the day.
What would be your advice to someone who’d want to do what you’re doing? I’d recommend this apprenticeship to anyone and highlight that you need to enjoy being out and about all day and interacting with customers. My advice to anyone interested in this apprenticeship would be to never worry or panic in a situation where an issue arises because the support around you from both your team and manager is great.
An interesting fact/something no one else knows about you? I was extremely lucky - when I was 6 years old my parents took me out of school to travel around the world for 7/8 weeks with my family. And then when I was nine/ten years old we went traveling again for about 5 weeks.