Meet Cara J, our Customer Service Apprentice from Stockport

Early Careers posted on 2 Nov

" I’m still blown away by Sky and the people I’m working with. The training is so engaging and fun it hardly feels like I’m working"

Sky Careers

“Sky. Believe in better.”

Everyone has heard it, and when I saw the opportunity for an apprenticeship with Sky, I jumped at it – seeing the word “better” flashing at me like a lightbulb in my head.

The chance to better myself, my career prospects, my teamwork and people skills… how could I let this pass me by?

I can’t tell you how proud I was to walk into the induction day after getting the job. Despite having a spinning head full of nerves, excitement, and a little bit of worry about how it would go, as soon as I entered the room I was made to feel welcome and relaxed. The atmosphere was amazing and everyone was chatting away in no time.

Now, on my third week in, I can honestly say that I’m still just as blown away by Sky and the people I’m working with. The training is so engaging and fun it hardly feels like I’m working – but after doing a recap of what we’ve learned so far I can’t believe how much we’ve already got through and how easily and quickly we’ve all picked it up. The support from both my trainer and manager has been absolutely second to none. No problem is too big or too small to go to them with and we were all told from day one “there’s no such thing as a stupid question!”.

The challenge for me to begin with was nerves about not knowing anyone. At first it seemed like a massive building filled with loads of strangers who probably had no time for the newbies… but I couldn’t have been any more wrong. Almost every day a different member of staff has come into our training room for the sole purpose just to introduce themselves and let us all know that we can come find them anytime if we need anything. Our team of apprentice’s already get on so well that it’s just like walking into a room full of mates.

I’m excited to continue my learning journey for the rest of the year, finish my training, and move on to bigger – and “better” – things with Sky.