posted on 15 Sep

Thanks for your interest in joining us on one of our brilliant graduate programmes – we’re always happy to hear from you but to save time we’ve pulled together a list of commonly-asked questions.

Do I need a Visa to work with you?

We welcome applications from everyone, but you’ll need to have the right to work in the UK when you start work with us.  If you’re from an EEA country (excluding Croatia) then you shouldn’t need a work permit or visa.   If you’re applying from outside of the EEA (including Croatia) and don’t currently have the right to work in the UK, then we can’t guarantee we’d be able to sponsor you.   We look at all applications individually and make our decisions on a case-by-case basis in line with UK immigration rules

Are your graduate programmes permanent roles?

All of our graduate programmes are permanent roles. The duration stated refers to the length of the programme, usually influenced by the required rotations or training/qualifications you’ll undertake. Once the graduate programme ends, you’ll move into an existing team on a permanent basis.We’ll work with you to identify a role that suits your interests and preference but also what fits for the business.

What factors do you take into account through my application?

We ask you to attach your CV to verify the details on your application and to use at later stages of the process.You should ensure it’saccurate and contains enough detail to discuss at interview. However, for graduate programmes we don’t use your CV OR covering letter (such as work experience/university studied at) to decide whether to progress your application. This decision is based solely on the free text application questions so you need to ensure you clearly show why the role you’ve applied for is of interest to you and ensure you answer the set questions carefully. Other than the Property graduate programme, which requires you to have an undergraduate degree following the RICS APC pathway, your application will be considered regardless of your degree subject.

How many programmes can I apply for?

We only accept one application per person so you should review all programmes and choose the one most closely matched to your interests and career aspirations.

When will I hear about the progress of my application?

For all programmes except Software Academy (Developer and Developer Operations) applications are due to close mid-November. At the very latest you should expect to hear back from us after this. However we hope and expect to get back to you much sooner than this.

I have drafted my application but when I have logged back onto the system to submit it, I cannot open the draft copy, why?

If you are using Internet Explorer, switch on the compatibility mode of IE10 and the issue should be resolved.

Should this not resolve the issue there are two further solutions:

  • Use Google Chrome and/or Mozilla Firefox.
  • Withdraw your application and then resubmit it. Should you do this, please ensure you submit your application in one sitting as the editing issue arises when you need to log back in or when your session times out due to inactivity.
posted on 14 Dec

"Each shift is so diverse and being able to speak to so many customers around the UK keeps my role interesting"

Sky Careers

Name: Jennifer Rae  

Job title: Sales Advisor   

What area of Sky do you work in and what do you do on a daily basis? I work in the Retentions department of our Uddingston Contact Centre. My main focus is providing our customers with great service, ensuring they have the best possible experience.  

How did you get into your role? I heard that this was a great place to work so I've decided to apply. That was over a year ago now, the time has flown by!  

How have you made a difference in your role / what’s been your proudest moment working here? One of the difference I've been able to make in my role is becoming the quality champion in my team. As the quality champion, I provide important updates to my team regarding the quality of our conversations with customers and the service we're providing.   

My proudest moment since being here has to be when I was entered into the draw for tickets to the Anthony Joshua fight because of my performance at work, and won!   

What’s the most enjoyable thing about your job? Every day is different, the fact that each shift is so diverse and being able to speak to so many customers around the UK keeps my role interesting.  

Describe your contact centre or area of the business - what makes it a great place to work? Uddingston is a fantastic place to work! We are one of the smallest contact centres which makes us unique and feel like a family. Everyone is so close and friendly which helps us all work together well and keep the morale high.  

Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? I've had lots of opportunities to progress and develop in my role. For example, I was given the opportunity to spend a day side by side with our newest recruits coaching them on taking customer calls. I have also been given the chance to look after my own team when my manager has been helping in other areas of the business – which was really rewarding.  

The key to progress within your role here is being yourself and showcasing your skills and strengths. 

An interesting fact no one else knows about you: I really enjoy snowboarding in my spare time. 

 

posted on 14 Dec

"Retail is like no other area of the business. I'd say it's the most interesting area and, in some ways, the most challenging"

Sky Careers

Name: Andy Fleming  

Job title: Area Sales Manager

What area of Sky do you work in and what do you do on a daily basis? I work within Retail. My role is to coach and support my team with the aim of motivating and inspiring them to be the best that they can be.

How did you get into your role? When my previous manager left I was asked to step into the position and cover the role on a temporary basis. After being in the role for a year I was given the opportunity to interview for the position permanently, I was successful and 6 years on I'm still here enjoying the role.

How have you made a difference in your role / what’s been your proudest moment working here? Getting the job was an incredibly proud moment for me as I worked my way up. Starting as a Sales Advisor has given me a great foundation for my current role, it's also helped me understand the support my team need to be successful. 

What’s the most enjoyable thing about your job? I love working with my team and watching them be successful! 

Describe your contact centre or area of the business - what makes it a great place to work? Retail is like no other area of the business. I'd say it's the most interesting area and, in some ways, the most challenging. Our Retail Advisors are tasked with talking to potential customers, out-and-about, about the great products and services we offer. There's a real sense of achievement when you're able to successfully offer a customer for a great package. Plus, the team are great to work with and the pay is excellent too.

Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? Yes, I joined as a Sales Advisor and then progressed to Store Manager and then into my current role as Area Sales Manager. 

My advice would be, don't be afraid to champion new ideas or initiatives in your area, or volunteer for extracurricular activities, as these things help you be recognised and considered for opportunities to progress in your role. I'd also say, be passionate about your role, our products and company. Having the right attitude and approach to your role will always get you noticed.

An interesting fact no one else knows about you: I joined the army at a very early age and I was lucky enough to be part of the gymnastics display team, we were very successful and won some trophies!   

posted on 13 Dec

Interested in Journalism? Why not come along to one of our Insight days like Helen?

Sky Careers

Seventeen year old Helen Kursten-Holmes recently came along to our Journalism Insight Day. The A-Level student from Enfield currently studying English Literature, Government and Politics and Psychology has aspirations of becoming a Broadcast Journalist. Fascinated with the prospect of presenting and publicising topical news stories, she took time to tell us a bit about her experience:

I was aware of the mammoth size of the company, delivering a diverse range of news and services to a global audience. That’s why when the chance came to spend a day here at the Journalism Insight event, I did not have to think twice!

We had the opportunity of listening to several guest speakers during the day, from all branches of careers such as Presenters to Editors and those responsible for overseeing the general day to day workings of Sky.

The first speaker of the day was Mike Wedderburn, the co-presenter of Good Morning Sports Fans, who told us about his humble beginnings up to his current role as a News presenter of 18 years! Following this we participated in a Q&A session, where we were given advice as to what a career at Sky entails. I found this particularly helpful for understanding what I’ll need to do to follow my dream as an aspiring Journalist.

Following an insightful talk, we worked in groups to compose our very own headline, introduction and short report for a current news story. This task was extremely fun! I was able to understand the inner workings of how a news story is presented, as well as the dos and don’ts. I enjoyed this exposure to creativity and working in a team, as it made me have a sense of awareness to the multifaceted role of an editor.

The next guest speaker was Jim Cockin, the Head of Internal Communications. I really valued Jim's honesty about the highs and lows of his career, from starting out as a journalist to his current position. The memorable tip which I’ve taken from his talk is when covering news stories, it’s crucial to be right (accurate), bright (dynamic) and tight (concise) to keep the audience engaged, and eliminate any corporate jargon! I found this talk truly valuable as it highlighted the components needed to make communication effective.

The tour of the whole complex was breath-taking. Not only for its expansive size, but because of the modern feel and the ambience of warmth and friendliness. Even though it was my first visit, it’s left an everlasting impression which I will always cherish. I recommend anyone looking at a career in journalism or any field within media to get involved in an insight day. There's no better place experience the intricacies within media than go there and get involved.

 

Work Experience in TV Engineering

Apply now
  • Duration: One week
  • Start date: 12th February 2018
  • Requirements: You must be aged 16+ and be keen, enthusiastic and interested in Broadcast or TV technology/engineering with good level of maths.
  • Location: Osterley, West London

Sky Customers wouldn’t have world-class entertainment experiences without our Broadcast Engineering department.  We design and maintain the systems and services that keep us broadcasting to 11 million customers at home, online and on the move.  

Apply now

Any questions about our programmes?

Work Experience in Technology (Osterley)

Apply now
  • Duration: One week
  • Start date: 12th February 2018
  • Requirements: You must be 16 or over, with a keen interest in technology.
  • Location: Osterley, West London

At Sky, we've been making entertainment better for over 25 years. And delivering Sky’s mix of TV that people love, pioneering technology and award-winning services is a genuine team effort. This is an opportunity to discover how technology is critical to the delivery of Sky's TV and communications services.

Expenses: We’ll pay £15 a day towards your travel and expenses.

Apply now

Any questions about our programmes?

Work Experience in Internal Communications

Apply now
  • Duration: One week
  • Start date: 5th February 2018
  • Requirements: You must be aged 18 or over, have 5 GCSEs grades A-C (including English and Maths) and an interest in PR, communications and current affairs.
  • Location: Livingston, Scotland

In Sky’s Corporate Affairs team, we’re passionate advocates of what Sky has to offer its customers, staff and the wider community and we want to shout about it. Put simply, it’s our job is to protect and enhance Sky’s corporate reputation across a range of audiences and our Internal Communications team play a core role.

Our UK and ROI Internal Communications team are right at the heart of our business, supporting communications Sky wide with teams in London, Ireland and Scotland. We’re a great team passionate about telling compelling stories – helping our people understand and feel part of our initiatives & ideas so they can in turn be advocates of our brand and feel excited for our future.

This opportunity would be with our team based in Livingston who play a crucial role in providing communications support for our Customer Service Group (our customer facing employees and leadership team). Our role is to work with stakeholders to advise, create and develop strategies and messaging, co-ordinate communication plans; inspire behaviour change, and track our audience’s understanding, awareness and engagement with the business. And we’re always on the look-out for opportunities to sync up operational and corporate messages - making sure that communications are tailored and delivered in the right way for our audience. That means our networks are wide and our relationships are strong.

So if you’re a people person, with great written skills, an eye for detail and a creative flair – this is a great opportunity and we’d love to hear from you.

To apply attach your CV, a covering letter and answer application questions explaining why you’d like work experience in the Internal Communications team at Sky.

You must be aged 18 or over, have 5 GCSEs grades A-C (including English and Maths) and an interest in PR, communications and current affairs.

All our opportunities are unwaged but we pay £15 a day expenses which you can claim after you’ve completed your week.

If you’ve got any questions then get in touch either at earlycareers@sky.uk or @EarlyCareersSky

Apply now

Any questions about our programmes?

posted on 10 Dec

Gillian, Senior Business Analyst talks to us about work-life balance

Sky Careers

Name:  Gillian Rae

Job title:  Senior Business Analyst

What area of Sky do you work in?  Change Team

What’s your career journey been like up until now?  After finishing a degree in Biochemistry, I wanted a change of direction.  I temped as the post girl at the Yellow Pages and seven years later left as a Senior Business Analyst having had the opportunity to be an Operational Line Manager, a Project Assistant and then a Business Analyst.

What does a typical day working here look like for you? There’s no typical day, which is one reason I love my job.  Our department works on big projects like launching Sky Q and Sky Mobile and also smaller changes. One day I may be pouring over reports and other sources of information to analyse the current situation and identify ways to improve.  Another day I may be facilitating a workshop for various people from around the business to problem solve an issue and find a way to make things better for our customers.  I might spend time creating pictures to show what our customers will experience.  Another day I may be working with technical teams on the business requirements for the internal systems.

How have you made a difference in your role?  I hope I’ve helped people in the business and customers get the change they require and prepared them well to receive the change. I enjoy introducing new or different ways of doing analysis to keep things fresh.

What’s been your proudest moment since working here? My proudest moments have been when I’ve been on the contact centre floor as my latest project goes live.  When we bought O2’s broadband and talk customers I was there in the beginning working out what support customers would need in the contact centre.  From designing teams to mapping out the processes and customer experience I got involved in it all. On go-live day I was there to see the very first O2 customer call received by the excellent team in Newcastle and it was amazing to see all the requirements and processes we had created working!

What’s the most enjoyable thing about your job?  The best thing about my job is the people I work with. I’m surrounded by enthusiastic, talented people. I learn loads from those I work with and have a laugh at the same time.  I don’t think you can get a better combination.

Describe your work/life balance? I work Monday – Wednesday with a late start and finish on Wednesday to allow me to drop my two daughters at nursery.  It’s an ideal balance for me while my children are so young.  I can work from home occasionally and so, when needed, I can log in at night or on my days off to meet a deadline.  And on the flipside if I need to take my children to an appointment or leave early to go to a parent’s night it’s never a problem.  Having the flexibility to work part-time and be there for important events means a lot to me and the company has been great in facilitating this.

What advice would you give to others trying to develop their career? Do more than is asked of you and exceed expectations. Get noticed!  Working here encourages you to push yourself and build on your skills and talents.  If you can showcase what you’re capable of then opportunity will come your way.

An interesting fact/something no one else knows about you?  I had a genuine marriage proposal from a Masai tribe.  The tribe were going to line up all their eligible young men so that I could choose which one I wanted (very tempting – they were very fit and athletic!).  They promised a hut with a tin roof and a motorbike (both very extravagant in the area I was based).  And my Dad would have been given a very good selection of cows.  It was a generous offer but I returned to Scotland and married a fellow Glasgwegian instead. 

 

posted on 10 Dec

Rachel's proud of her trans cousin, we hear her story

Sky Careers

I knew that something was not quite right as my gorgeous cousin had not had a romantic relationship for as long as I can remember.

We never heard him talk of girlfriends or boyfriends and we had stopped asking. One Christmas day, I could tell he was trying to pluck up the courage to tell me something…. I have to admit I wasn’t expecting him to tell me he was transgender, liked to dress as a woman and liked to be called Sophie. Then it made sense and we had a big hug and chat.

It was surprising to me that “Sophie” had never left the house. So a few weeks later I went over to meet Sophie in the comfort of her own home; she looked amazing with a figure to die for. That night I learnt that my cousin wanted to become a woman and change gender. We bonded on a whole new level and arranged for Sophie’s first outing. We got dolled up together and went to my local pub (a very accepting and relaxed place). We all had a great time. We started to do it fairly regularly and in December 2016 we went to MAC at Selfridges for a makeover. Sophie learnt great tips and her make-up is even better now, giving her more confidence.

At this point, it was still just Sophie’s mum, my husband and me in the family that had met Sophie. We introduced Sophie to my children, and while my son, 5, laughed and was totally accepting of Auntie Sophie, my daughter, 6 at the time, was horrified and ran away. Over the coming months we chatted and it turned out my daughter just didn't want to lose her Uncle. I explained Sophie was still the same amazing person and now they are as thick as thieves and you can find them in a corner doing their nails! Everyone in the family has now met Sophie and accepted her for the way she is and offer lots of love and support.

Sadly not everyone is as accepting and sometimes, when we are out, people's reactions can be shocking and upsetting; that said there are lots of very lovely, accepting people too. So far, we've been lucky but I know that there will be a few incidents in the near future that will really shake Sophie. Hence I want to help spread the word, educate and assist with people's understanding that we should all be who we want to be.

Sophie is only at the beginning of her transition, she has lived as a woman now for four months and looking to start hormone treatment in August 2018. 

I am so very proud of my trans cousin who is going through so much. It is a very, very difficult time for her. It is also a very difficult time for her mother, who is losing a son, yet gaining a daughter. At the end of the day, all we want is for my cousin to be happy. Sophie is so much more dynamic and outgoing than ever before and it just shows that we need to be comfortable in ourselves and who we really are to get the most out of life.

So together, let’s just be.

 

posted on 7 Dec

“What surprised me most about the role was the freedom to be myself and be creative”

Sky Careers

Name: Philip Smith

Job title: Team Manager

What area of Sky do you work in and what do you do on a daily basis? I work within the Home Service department supporting our fantastic Engineer’s provide a world class service for our customers.

How did you get into your role? I joined as an Engineer and progressed into a Team Coach position and then onto being a Team Manager.

How have you made a difference in your role / what’s been your proudest moment working here? I feel I’ve been able to make a difference in my role. My proudest moment was winning the first ever team SHINE award within Home Service for our team’s support of local charities, I was so proud of my team.

What surprised you most about your role? What surprised me most about the role was the freedom to be myself and be creative. We all have the opportunity to come up with new ideas or solutions for delivering world class service for our customers.

Describe your work/life balance: Brilliant, some days can be challenging but I’m able to manage my work/life balance well.

Have you had the opportunity to progress? What advice would you give to others trying to develop their career? Yes, I joined as an Engineer and I’m now a Team Manager. My advice would be to be yourself, committed and hardworking. I’d also say to stay true to your values and be honest when challenged.

Your top application tip for people applying now: Research the company, products and the role you’re applying for. It’s also worth considering how you’ll be able to support our vision. We all work as part of a team and this is one of our core values so be prepared to join in and have fun!

An interesting fact no one else knows about you: My son played at the Royal Albert Hall, a proud moment for me.

 

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