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Customer Service

At Sky, we never forget that customers have a choice. So our role is to help them get the very best from their Sky package by giving them exceptional service and the right products to suit their lifestyle.

Our teams deliver brilliantly every time. Whether it’s our advisors who speak to millions of customers every month or the teams of Home Service Engineers who carry out thousands of installs and service calls to help our customers get the most from Sky. And not forgetting all the specialists and support teams who keep the show on the road.

Sky Careers

Contact Centre

We’re incredibly proud when our customers tell us in satisfaction surveys that we provide great service. This is partly down to our brilliant portfolio of products and services, but it’s also due to our innovative, award-winning teams within Customer Service. So if you’re upbeat, motivated and customer focused why not join us and be part of something exceptional?

Home Service

Every year our Home Service team visit over 4 million customers in the UK, keeping them happy and connected.  Join us as a Home Service Engineer and you’ll install Sky in our customers’ homes and help them get the most out of their products.  Or, if you’d like to join our new and innovative Broadband Tech Team, then you’ll optimise and enhance our customers’ home entertainment experience. Whichever the path you choose, you’ll join the UK’s leading entertainment company at a very exciting time.  

Planning, Support and Business Improvement

Whether it’s driving improvements to customer billing, innovating our online experience, maximising our estate planning, delivering on big, bold projects or ensuring our people have the very best training, roles in these areas support our award-winning Customer Service Teams.

If you want variety, and enjoy being part of a team where your ideas can make a difference to our business, then a role in one of these teams could be just what you are looking for.