Jennifer shares what working at our Contact Centre in Uddingston is like.
"Each shift is so diverse and being able to speak to so many customers around the UK keeps my role interesting"
Name: Jennifer Rae
Job title: Sales Advisor
What area of Sky do you work in and what do you do on a daily basis? I work in the Retentions department of our Uddingston Contact Centre. My main focus is providing our customers with great service, ensuring they have the best possible experience.
How did you get into your role? I heard that this was a great place to work so I've decided to apply. That was over a year ago now, the time has flown by!
How have you made a difference in your role / what’s been your proudest moment working here? One of the difference I've been able to make in my role is becoming the quality champion in my team. As the quality champion, I provide important updates to my team regarding the quality of our conversations with customers and the service we're providing.
My proudest moment since being here has to be when I was entered into the draw for tickets to the Anthony Joshua fight because of my performance at work, and won!
What’s the most enjoyable thing about your job? Every day is different, the fact that each shift is so diverse and being able to speak to so many customers around the UK keeps my role interesting.
Describe your contact centre or area of the business - what makes it a great place to work? Uddingston is a fantastic place to work! We are one of the smallest contact centres which makes us unique and feel like a family. Everyone is so close and friendly which helps us all work together well and keep the morale high.
Have you had the opportunity to progress in your role? What advice would you give to others trying to develop their career? I've had lots of opportunities to progress and develop in my role. For example, I was given the opportunity to spend a day side by side with our newest recruits coaching them on taking customer calls. I have also been given the chance to look after my own team when my manager has been helping in other areas of the business – which was really rewarding.
The key to progress within your role here is being yourself and showcasing your skills and strengths.
An interesting fact no one else knows about you: I really enjoy snowboarding in my spare time.