Gillian, Senior Business Analyst talks to us about work-life balance

The people behind sky posted on 4 Apr

Gillian, Senior Business Analyst talks to us about work-life balance

Sky Careers

Name:  Gillian Rae

Job title:  Senior Business Analyst

What area of Sky do you work in?  Change Team

What’s your career journey been like up until now?  After finishing a degree in Biochemistry, I wanted a change of direction.  I temped as the post girl at the Yellow Pages and seven years later left as a Senior Business Analyst having had the opportunity to be an Operational Line Manager, a Project Assistant and then a Business Analyst.

What does a typical day working here look like for you? There’s no typical day, which is one reason I love my job.  Our department works on big projects like launching Sky Q and Sky Mobile and also smaller changes. One day I may be pouring over reports and other sources of information to analyse the current situation and identify ways to improve.  Another day I may be facilitating a workshop for various people from around the business to problem solve an issue and find a way to make things better for our customers.  I might spend time creating pictures to show what our customers will experience.  Another day I may be working with technical teams on the business requirements for the internal systems.

How have you made a difference in your role?  I hope I’ve helped people in the business and customers get the change they require and prepared them well to receive the change. I enjoy introducing new or different ways of doing analysis to keep things fresh.

What’s been your proudest moment since working here? My proudest moments have been when I’ve been on the contact centre floor as my latest project goes live.  When we bought O2’s broadband and talk customers I was there in the beginning working out what support customers would need in the contact centre.  From designing teams to mapping out the processes and customer experience I got involved in it all. On go-live day I was there to see the very first O2 customer call received by the excellent team in Newcastle and it was amazing to see all the requirements and processes we had created working!

What’s the most enjoyable thing about your job?  The best thing about my job is the people I work with. I’m surrounded by enthusiastic, talented people. I learn loads from those I work with and have a laugh at the same time.  I don’t think you can get a better combination.

Describe your work/life balance? I work Monday – Wednesday with a late start and finish on Wednesday to allow me to drop my two daughters at nursery.  It’s an ideal balance for me while my children are so young.  I can work from home occasionally and so, when needed, I can log in at night or on my days off to meet a deadline.  And on the flipside if I need to take my children to an appointment or leave early to go to a parent’s night it’s never a problem.  Having the flexibility to work part-time and be there for important events means a lot to me and the company has been great in facilitating this.

What advice would you give to others trying to develop their career? Do more than is asked of you and exceed expectations. Get noticed!  Working here encourages you to push yourself and build on your skills and talents.  If you can showcase what you’re capable of then opportunity will come your way.

An interesting fact/something no one else knows about you?  I had a genuine marriage proposal from a Masai tribe.  The tribe were going to line up all their eligible young men so that I could choose which one I wanted (very tempting – they were very fit and athletic!).  They promised a hut with a tin roof and a motorbike (both very extravagant in the area I was based).  And my Dad would have been given a very good selection of cows.  It was a generous offer but I returned to Scotland and married a fellow Glasgwegian instead.