Even as an Apprentice, Alexis had the amazing chance to voice her opinion on being an apprentice to the Scottish Minister for youth and women’s employment

Early Careers posted on 3 Jun

"Every call that comes through is different, so I enjoy the challenge of helping each customer and continuously learning something new."

Sky Careers

 

  1. Name:  Alexis Johnston
  2. Job title: Customer Service Apprentice
  3. Describe your role in one word: Interactive
  4. What area of Sky do you work in? National Home Move Centre
  5. Describe a typical day: I answer calls to customers who are moving home and who would like to take their Sky services with them.  This can be both an exciting and stressful time for people so having a helpful and positive attitude always makes for a nicer phone call. I start my shift at 1pm but I always come in before then to set my desktop up and have all my help tools ready to take my first call. Fail to prepare – prepare to fail.
  6. Describe your work/life balance at Sky: I feel that I have a good balance between my work and my life outside work. I don’t bring my personal life into work and when I go home I’m able to switch out of work mode and enjoy time with friends, family etc. My shift is 1pm – 9pm which is great for me as I have the mornings to have a long lie and go to the gym then my weekends to socialise with friends.
  7. What’s the most enjoyable thing about your role and what surprised you most? Every call that comes through is different so I enjoy the challenge of helping each customer and continuously learning something new. I was most surprised at how good the atmosphere is in the call centre. We regularly have events and team times which help to keep everyone feeling upbeat and motivated.
  8. What’s the coolest thing you’ve done at Sky? I had the amazing opportunity to go to a meeting to voice my opinion on being an apprentice to the Scottish Minister for youth and women’s employment (a member of the parliament). It was a really exciting opportunity and I got to share other fantastic things I have done since I started.  
  9. Your top application tip for people applying now – what did you do to stand out when you were applying? I have a fun and bubbly personality which reflected really well in my interview, through answering  questions and the way I presented myself. I also found that having a strong knowledge of Sky as a business also helped a lot as it showed my interest in the company and the job I was applying for. 
  10. An interesting fact/something no one else knows about you? I have ridden an elephant in Thailand!